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About the Role

The Network Optimisation Manager will drive continuous improvement initiatives, support business growth, and ensure the network remains agile, resilient, and capable of meeting evolving customer and operational demands. This role requires an analytical and strategic approach to lead the development and continuous improvement of the operational network, focusing on analyzing network performance, identifying efficiency and cost reduction opportunities, and implementing optimization strategies.

Responsibilities

Lead network optimisation activities by analysing customer demand, delivery volumes and distribution centre capacity to improve service performance, reduce operating costs and support efficient route, zoning and delivery channel decisions.
Manage the governance, approval and configuration of delivery locations, acting as the subject matter expert for delivery network design while ensuring operational, commercial and customer requirements are met.
Own and optimise key logistics systems and reporting tools, including the DF and Site Survey databases and customer service dashboards, ensuring data accuracy, compliance, continuous improvement and enhanced decision-making capability.
Manage third-party carrier performance and transport costs across the network, supporting demand smoothing initiatives, seasonal planning, cage return programmes and cost-reduction opportunities while ensuring optimal service delivery.
Build and maintain effective relationships with NHS customers, logistics partners and internal stakeholders, providing operational insight, resolving service issues, supporting supply chain optimisation projects and driving continuous improvement across the distribution network.

Requirements

Competent in working cross-functionally with Operations, Planning, Commercial, Technology, and Finance teams to design and optimise network solutions that align with organisational objectives.
Leverage data-driven insights, forecasting, modelling, and performance metrics to improve capacity utilisation, resource allocation, and operational effectiveness across the network.
Experienced in service logistics and supply chain operations, with a strong understanding of planning, coordination, and process optimisation to support efficient service delivery.
Highly analytical and numerically minded, able to interpret complex data, identify trends, and translate insights into practical business actions and improvements.
Demonstrates exceptional attention to detail and diligence, ensuring accuracy, compliance, and high-quality outcomes across all areas of responsibility.
Proficient in Microsoft Excel and other IT systems, including the use of pivot tables, lookups, and data analysis tools to support reporting and decision-making.
Effective people and stakeholder manager, capable of working independently or collaboratively, building strong relationships, and driving results through initiative and self-motivation.

Skills

Service logistics
Supply chain operations
Planning
Coordination
Process optimisation
Data analysis
Microsoft Excel
Pivot tables
Lookups
Data analysis tools
People management
Stakeholder management

Location

Hybrid - Site presence expected within the South & Southeast England

Work Type

Hybrid
Perm

Experience Level

Manager

Salary/Compensations

£56,476 with the potential to rise to £66,443 over 3 years

Benefits

Hybrid working opportunities
Annual bonus schemes
Long service awards
Colleagues’ recognition awards
27 days holiday plus bank holidays
Option to purchase an additional 5 days holiday
In-house training
Support for external qualifications
1 day of paid well-being leave
Free access to the 24/7 Employee Assistance Programme
Generous pension scheme (12% employer contribution)
Flexible Benefits Scheme (Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, additional pension contributions)
2 days of paid volunteering leave
Discounts from Blue Light Card
Discounts from NHS Discounts

About the Company

NHS Supply Chain's role is to support the NHS to save lives and improve health.
We are part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.
We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.
Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.
SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.

Equal Opportunity

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career.
Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.
Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.
To keep our recruitment process efficient, we may close the advert early if application numbers are high. If you’re interested, we recommend applying promptly.
We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.