Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Assistant Manager is responsible for coordinating and delivering leasing and reservations activities. This role assists the General Manager in the day-to-day management of the portfolio to achieve budgeted revenue, occupancy priorities, resident retention, and leasing goals.

Responsibilities

• Acts as a role model by demonstrating core values.
• Manages viewing activities, ensuring properties meet company standards, conducting follow-up calls, and gathering feedback.
• Participates in the leasing process, including generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures.
• Utilizes company property systems to generate sales and leasing reports, monitor unit availability, log maintenance requests, and record incidents.
• Proactively engages with residents to improve service delivery.
• Promotes resident satisfaction and retention by responding promptly to inquiries and resolving service issues.
• Oversees on-site inquiries, manages apartment inventory, recommends rent pricing and concessions, and monitors sales and leasing activities.
• Ensures effective implementation of advertising and promotional activities.
• Develops and maintains local knowledge relevant to resident needs.
• Stays informed about market and competitor conditions.
• Manages the tenancy process, including apartment inspections, evictions, and collection of late fees and charges.
• Monitors lease expiration dates to control vacancy exposure.
• Monitors payments and pursues outstanding rent arrears to meet business goals.
• Collaborates with the maintenance team to ensure community appearance meets company standards.
• Inspects show flats and coordinates tours for prospective residents.
• Works with the General Manager to motivate the team and achieve leasing and occupancy targets.
• Assists the General Manager in developing team member capabilities and coordinating training.
• Ensures the on-site team understands UK tenancy legislation, Health and Safety compliance, and company policies.
• Promotes investor satisfaction and retention through timely reporting and prompt response to owner concerns.
• Reviews and analyzes financial and operational reports to identify and resolve leasing performance issues.
• Identifies and implements opportunities for revenue generation and utility efficiency.
• Covers General Manager responsibilities in their absence.
• Participates in an on-call roster for out-of-hours emergency support.
• Ensures community operations comply with company policies, laws, and regulations.
• Manages resident engagement and reputation scores.
• Oversees debt management for accurate income recording.
• Supervises and motivates the team to create a fun and productive environment.
• Demonstrates a good understanding of the leasing process and willingness to learn the Property Management system.

Requirements

• Good level of general education.
• Proficiency in Microsoft Office packages (Word, Excel, Outlook).
• Proficiency in using property operations software (training will be provided).
• Financial understanding of accounts and budgeting (further development will be provided).
• Experience of successfully driving leasing/sales performance and managing operations, including P&L responsibility and budget monitoring, within the property sector or similar environment.
• Detailed knowledge of Landlord/Tenant Legislation.
• Strong team player capable of working autonomously and taking ownership.
• Flexible approach to working in a fast-paced and changing environment.
• Self and culturally aware with adaptable relationship building, communication, and negotiation skills.
• Fluent English verbal and written communication skills.
• Excellent organization skills with the ability to multitask and prioritize.
• Numerical skills necessary to complete activities.
• Enthusiasm to deliver exceptional experiences and continuously improve knowledge.
• Knowledge and understanding of UK Health and Safety policies.
• Demonstrable ability to coach and mentor team members (desirable).
• Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/environment (desirable).
• Knowledge and understanding of Fire legislation (desirable).
• Understanding of the Debt collection process (desirable).

Skills

• Leasing
• Reservations
• Property Management
• Sales
• Customer Service
• Financial Reporting
• Budget Monitoring
• Team Leadership
• Communication
• Negotiation
• Problem Solving
• Organization
• Multitasking
• Prioritization
• Microsoft Office Suite
• Property Operations Software
• Landlord/Tenant Legislation
• Health and Safety Compliance
• Fire Legislation
• Debt Collection

Location

• Global

Work Type

• Full-time

Experience Level

• Management

Education Level

• High School Diploma

About the Company

• Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
• Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
• Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally.
• Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management.
• Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.
• Greystar's core values are Integrity, Equality, Professionalism, Accountability, Service, and Teamwork.
• Greystar values dedication, collaboration, and integrity.

Equal Opportunity

• Equality: We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.