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About the Role

Join Sitetracker as an Enterprise Account Manager to expand strategic customer relationships, drive revenue growth, and increase Net Revenue Retention. This role involves navigating complex global organizations, building executive relationships, and uncovering expansion opportunities. It's ideal for those energized by owning high-value enterprise relationships and shaping growth strategy.

Responsibilities

• Own a portfolio of enterprise customers, partnering to identify expansion opportunities and drive revenue growth.
• Build and execute long-term account strategies and develop comprehensive account maps.
• Cultivate executive relationships to position Sitetracker as a strategic partner.
• Lead commercial conversations throughout the customer lifecycle, managing expansion opportunities from discovery to contract execution.
• Ensure customers achieve product adoption and measurable business outcomes in collaboration with Customer Success.
• Orchestrate cross-functional teams (Customer Success, Solutions Engineering, Product, Professional Services, Leadership) to solve customer challenges and deliver exceptional experiences.
• Maintain accurate forecasting and contribute to revenue performance predictions.
• Expand Sitetracker's footprint within large enterprise organizations through strategic planning, disciplined execution, and executive communication.

Requirements

• Build and manage a high-value enterprise book of business exceeding $1M in ARR.
• Transform vendor relationships into strategic, multi-threaded enterprise partnerships.
• Develop executive relationships with economic buyers, champions, and key stakeholders.
• Build and execute comprehensive global account plans for Fortune 500 or similarly complex enterprise customers.
• Understand customer business strategies and align long-term commercial value with organizational priorities.
• Consistently achieve or exceed expansion, cross-sell, and account growth targets.
• Navigate enterprise legal, procurement, security, and compliance processes for complex $100K+ ACV expansion opportunities.
• Structure value-based commercial conversations connecting business outcomes to customer investment.
• Design innovative multi-year or consumption-based commercial agreements.
• Transform flat or at-risk renewal opportunities into significant enterprise expansion wins.
• Communicate confidently across executive presentations, virtual meetings, travel, written communications, and customer workshops.
• Lead complex commercial conversations while preserving trust during challenging negotiations.
• Deliver executive-ready messaging tailored to diverse audiences.
• Influence senior executives and key decision-makers through compelling business storytelling.
• Develop persuasive, customized business cases to secure executive sponsorship.
• Partner seamlessly with Customer Success, Solutions Engineering, Product, and Professional Services.
• Collaborate with Customer Success to drive software adoption, value realization, and long-term customer success.
• Coordinate cross-functional teams to remove customer roadblocks.
• Influence Product and Engineering roadmaps to support strategic customer requirements.
• Lead internal teams through complex, high-pressure customer situations.
• Manage enterprise customer relationships within complex B2B SaaS environments.
• Apply knowledge of enterprise software architectures and customer workflows.
• Build credibility by understanding operational challenges across enterprise organizations.
• Leverage experience supporting digital infrastructure customers (telecommunications, utilities, renewable energy, or adjacent industries).
• Translate industry expertise into consultative conversations.
• Build strategic relationships across assigned enterprise accounts and develop account maps.
• Develop a deep understanding of Sitetracker's platform, sales methodology, customer challenges, and expansion strategy.
• Establish accurate forecasting discipline and identify qualified expansion opportunities.
• Consistently manage complex enterprise expansion opportunities from discovery through negotiation and close.
• Complete strategic account plans and establish executive relationships.
• Deliver measurable ARR growth while maintaining accurate forecasting and pipeline visibility.
• Become a trusted internal leader by orchestrating cross-functional teams.
• Achieve or exceed ARR expansion and Net Revenue Retention targets.
• Build comprehensive multi-year account maps for 100% of assigned strategic customers.
• Establish yourself as a trusted advisor to executive stakeholders.
• Help shape Sitetracker's enterprise growth strategy.

Skills

• Strategic Account Mapping
• Executive Presence
• Complex Commercial Negotiation
• Value Selling
• Enterprise-Grade Communication
• Presentation Skills
• Cross-Functional Orchestration
• Internal Quarterbacking
• Digital Infrastructure
• Enterprise SaaS
• Forecasting
• Pipeline Management
• Business Storytelling
• Strategic Planning
• Disciplined Execution
• Executive-Level Communication

Experience Level

• Enterprise Account Management

About the Company

• Sitetracker is a company focused on enterprise growth strategy within the digital infrastructure sector.