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About the Role
Partner closely with cross-functional teams to support a global strategic account, building deep relationships, uncovering revenue-generating opportunities, and providing exceptional client service to help clients unlock the full potential of Marqeta’s platform.
Responsibilities
- Maintain and grow revenue by identifying new upsell and cross-sell opportunities.
- Support the strategic efforts of the POD leader in managing key business accounts.
- Support day-to-day management of segment portfolio.
- Ensure partnership and programs are running smoothly and successfully.
- Act as a trusted voice on the team and to the customer, helping them manage their payments programs with Marqeta.
- Create monthly customer-centric content to keep the broader organization apprised of customer updates, key metrics, and other information pertinent to the Revenue & Go-To-Market team.
- Add strategic value to the team by identifying opportunities to drive business and process improvements.
- Support the development and delivery of high-impact presentation materials in Powerpoint/Google Slides, Word/Google Docs, and Excel/Google Sheets (QBRs, Executive Briefing Decks, process outlines, etc.).
- Perform in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.
- Support day-to-day customer management processes.
Requirements
- 3+ years of enterprise account management experience, ideally in fintech, payments, or banking.
- Strong communication skills across formats - verbal, written, presentations, and executive-level stakeholder engagement.
- Exceptionally organized and calm under pressure; able to juggle multiple complex workstreams simultaneously, prioritize ruthlessly when demands compete, and stay solutions-focused when things get hard.
- Self-directed in knowing who to pull in inside Marqeta and on the customer side, to move things forward.
- Self-motivated and intellectually curious, with a track record of staying ahead of industry trends and competitive dynamics.
- Demonstrated ability to operate effectively in ambiguous environments - comfortable making decisions with incomplete information and pivoting as situations evolve.
- Entrepreneurial mindset with a bias toward action.
- Collaborative team player who works well across functions internally and builds trust with diverse stakeholders on the customer side.
- Experience managing global customers with multi-region stakeholder maps.
- Demonstrated operational excellence across complex, parallel workstreams: adept at managing competing priorities, maintaining follow-through, and proactively connecting the right internal and external stakeholders to drive outcomes.
- Strong data literacy - comfortable using metrics and analysis to shape account strategy and business reviews.
- Brings a continuous improvement mindset - consistently seeking better processes and actively leveraging AI tools to work more efficiently and effectively.
Skills
- Fintech
- Payments
- Banking
- Communication
- Presentation
- Stakeholder Engagement
- Organization
- Prioritization
- Problem-Solving
- Adaptability
- Collaboration
- Data Analysis
- AI Tools
Location
- Remote (Ontario, Canada)
- Remote (British Columbia, Canada)
Work Type
- Remote
- Flexible First
Experience Level
- Associate
- 3+ years
Salary/Compensations
- CAD 58,800 - 73,500 (OTE)
Benefits
- Annual bonuses
- Multiple health insurance options
- Flexible vacation time
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support remote work model
- Annual development dollars
- Family-forming benefits
- Up to 20 weeks of Parental Leave
About the Company
- Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office.