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About the Role

This is a central Presales and Solutioning role within the ServiceNow environment, focusing on challenging ServiceNow and infrastructure transformation projects. You will work closely with Sales, Delivery, Bid Management, and technical expert teams, with scope for further developing the ServiceNow portfolio. This senior role offers high visibility and long-term development prospects in an internationally positioned technology and consulting firm.

Responsibilities

Responsibility for ServiceNow Presales and Solutioning.
Holistic representation of the ServiceNow portfolio in offer, business development, and customer phases.
Development of integrated, cross-module ServiceNow solutions based on customer-specific requirements.
Creation of robust solution designs including scope coordination, cost calculation, and 'Cost to Win' analysis.
Close collaboration with Sales, Bid Management, Solution Teams, and Delivery.
Translation of technical and functional customer requirements into viable ServiceNow solution approaches.
Support with offer strategy, presentations, contract documents, SoW, SLA, and schedules.
Execution of Sales-to-Delivery handovers.
Further development of the ServiceNow portfolio with a clear focus on infrastructure, operations, and transformation requirements.

Requirements

Sound experience in the ServiceNow environment, ideally in Presales, Solutioning, Solution Architecture, or Solution Sales.
Very good understanding of the ServiceNow Product Suite, especially with an infrastructure focus.
Experience with infrastructure-related ServiceNow modules such as ITSM, ITOM, ITAM, EAM, Operational Technology, Security Operations, IRM, BCM, or TPRM.
Experience in developing cross-module architectures and end-to-end solutions.
Presales know-how and a clear affinity for sales-related roles.
Experience from delivery, implementation, operation, or transformation of ServiceNow platforms is explicitly welcome.
Confident interaction with customers, internal stakeholders, and Bid and Delivery teams.
Understanding of commercial aspects such as pricing, licensing models, cost calculation, and offer logic.
Business-fluent German and very good English language skills.
Communicative, solution-oriented, and reliable working style.

Skills

ServiceNow Presales
ServiceNow Solutioning
ServiceNow Portfolio
Solution Design
Cost Calculation
Sales Support
Bid Management
ITSM
ITOM
ITAM
EAM
Operational Technology
Security Operations
IRM
BCM
TPRM
ServiceNow Core Services
Workflow
Integration Services
Data
Analytics
AI
Security & Trust
Presales Solution Engineer
ServiceNow Solution Architect
Solution Manager
Solution Sales
ServiceNow Consultant
IT Operations
Managed Services
Cloud Infrastructure
IT Service Management

Location

Germany

Work Type

Hybrid
Full-time

Experience Level

Senior role

Education Level

Relevant ServiceNow certifications, e.g., CSA, CIS, CAD, CTA or comparable.

Benefits

Attractive overall package

About the Company

An internationally active IT service provider that supports large enterprise organizations in modernizing, transforming, and further developing complex IT and service management landscapes.
Expanding Presales and Solutioning competencies in the ServiceNow area.