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About the Role

Johnnie-O is seeking a Retail Sales Advisor to provide an exceptional customer experience, build lasting relationships, and contribute to store success. This role is crucial in creating a welcoming, on-brand environment that connects customers to the Johnnie-O lifestyle.

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long-term relationships.
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment-based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re-merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.

Requirements

• 1-3 years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Work Type

• Full-Time

Experience Level

• 1-3 years

Salary/Compensations

• plus commission opportunities

Benefits

• paid time off
• paid holidays
• Health/Dental/Vision/FSA/Life/Short-Term Disability Insurance benefits
• Employee discounts
• generous time off policy including vacation
• paid sick time
• a retirement savings plan
• bonus opportunities
• Casual dress policy
• potential career growth
• family-oriented working environment

About the Company

• Johnnie-O offers a challenging career coupled with a competitive compensation and benefits package.
• We value our employee’s time and efforts.
• Our commitment to your success is enhanced by our competitive compensation and extensive benefits package.
• We appreciate your interest in our company and look forward to hearing from you!