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About the Role
You are responsible for delivering solutions using AWS technologies for customers in adherence to Connect processes.
Responsibilities
- Design, develop and deploy AWS solutions for customers using AWS technologies focused around the Amazon Connect contact centre SaaS platform.
- Ensure solutions and applications are developed, configured, monitored, managed and maintained according to company policy and industry best practices.
- Implement/develop/customize solutions and ensure deadlines are met.
- Communicate often, clearly and constructively to inspire, motivate and develop others.
- Be an example and proponent of our culture by being honest and humble, thinking big, making things simple, ensuring seamless teamwork, delivering excellence and materially contributing to the sustainability of our business and our planet.
- Provide pre-sales technical support to the Sales Team.
- Keep abreast of the latest technology trends and solutions with a primary focus in the UX and CX domains.
- Maintain up-to-date vendor accreditations and undertake training as necessary.
- Assist with developing internal documentation for installation instructions, how-to guides, and processes for Moves-Adds-Changes-Deletions.
- Read, understand, and comply with Connect’s Information Security and Quality policies.
- Complete monthly timesheets for departmental utilization reporting.
Requirements
- Customer Focused
- Attention to detail and quality
- Personal Responsibility
- Problem Solving
- Solution Orientated
Skills
- AWS technologies
- Amazon Connect contact centre SaaS platform
- UX
- CX