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About the Role

Responsible for the overall planning, supervision, and management of the Transmission & Distribution (T&D) department, ensuring safe, reliable, and regulatory-compliant service while delivering strong customer experience, operational efficiency, financial performance, and employee development. Provides field leadership and departmental management oversight.

Responsibilities

• Plan, schedule, and coordinate maintenance, installation, and repair projects.
• Assign crews based on job requirements and workforce capability.
• Supervise and inspect construction, maintenance, and repair activities.
• Oversee emergent and after-hours work and participate in emergency callout rotation.
• Conduct field investigations and site inspections for complaints and planned projects.
• Monitor contractor work quality, materials usage, and compliance.
• Oversee mark-out contractor field operations and billing.
• Maintain T&D facilities, shop areas, yards, and fleet equipment.
• Support investigation and repair activities on a 24-hour emergency basis.
• Act as departmental safety leader and conduct safety inspections.
• Ensure compliance with environmental, water quality, and safety regulations.
• Enforce company policies, procedures, and best practices.
• Maintain required documentation, recordkeeping, and permits.
• Identify hazards and implement corrective actions.
• Promote safety culture and safe work practices.
• Directly supervise staff and oversee union workforce operations.
• Evaluate crew productivity and efficiency.
• Train, coach, and develop employees.
• Maintain labor relations and effective communication with bargaining units.
• Manage staffing, scheduling, and performance expectations.
• Foster teamwork, accountability, and customer service focus.
• Prepare and execute operating and capital plans.
• Manage departmental financial performance and coding of expenses.
• Establish and maintain inventory levels and materials control.
• Monitor and report Key Performance Indicators (KPIs).
• Track and reduce non-revenue water (NRW).
• Support operational forecasting, analytics, and continuous improvement.
• Respond to residential, commercial, and municipal customer issues.
• Coordinate with regulatory agencies, vendors, contractors, and internal departments.
• Ensure reliable service delivery and superior customer experience.
• Represent department during emergencies and public interactions.

Requirements

• High School Diploma/GED is required.
• Must be available for emergency response and extended hours.

Skills

• Water distribution systems operations and construction expertise.
• Blueprint and map interpretation.
• Leadership, decision-making, and planning ability.
• Budgeting and business acumen.
• Regulatory and safety compliance knowledge.
• Communication and relationship management skills.
• Ability to multitask and operate under pressure.

Location

• North America

Work Type

• Standard

Experience Level

• 5–10 years water utility or construction/maintenance experience.
• Progressive supervisory or leadership experience preferred.
• Experience in unionized environment preferred.

Education Level

• Associate or Bachelor’s degree preferred (engineering, business, or related field).

Salary/Compensations

• $92000 to $115000 per year.

Benefits

• Paid time off policies
• Health, dental, vision, life insurance
• Savings accounts
• Tuition reimbursement
• Paid volunteering
• Employer sponsored 401(k) plan

About the Company

• Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader.
• It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery.
• Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America.
• Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.