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About the Role

This is a high-volume, phone-based role at the heart of our client experience. You’ll be the first point of contact for our clients on the phone, providing clear and confident updates, answering questions about the conveyancing process, and ensuring every client feels supported and informed. You’ll need a solid understanding of the residential conveyancing process - whether that’s from working in a conveyancing team or from a sales progression role within an estate agency. You’ll understand how transactions move forward, what can cause delays, and what clients, agents and lenders typically need.

Responsibilities

Handle a high volume of inbound calls from clients each day
Provide accurate updates and explain next steps in a clear, reassuring way
Manage client expectations with professionalism and empathy
Work closely with our legal teams to escalate complex matters appropriately
Chase clients, other law firms and third parties for outstanding documents and information
Upload legal documents and case information to our system

Requirements

Recent experience (within the last 12 months) working in an estate agency or legal experience in residential conveyancing is essential.
Solid understanding of the residential conveyancing process.
Understanding of how transactions move forward, potential delays, and client/agent/lender needs.

Skills

Phone-based communication
Client support
Explaining complex processes clearly
Professionalism
Empathy
Attention to detail

Location

Remote

Work Type

Full-time
Flexible working hours
Part-time (four days a week)

Experience Level

Recent experience in residential conveyancing or estate agency sales progression

Education Level

No law degree required

Benefits

Flexible working hours
Healthy work-life balance

About the Company

Juno is a law firm for the digital age, transforming the experience of buying and selling a home.
Specializes in residential conveyancing and operates throughout England and Wales.
Completes thousands of sale, purchase and remortgage transactions annually.
Trusted by 80+ mortgage lenders.
Rated as one of the best conveyancing firms in the UK (5/5 on Trustpilot).
Utilizes in-house software for online conveyancing and client updates.
Completes transactions 50% faster than the average law firm.