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About the Role
As our Supporter Care Executive, you'll play an important role in making sure every donation is processed accurately, every supporter feels valued, and every interaction reflects the exceptional experience we're committed to providing. You'll be at the heart of our fundraising operation, processing donations, maintaining supporter records, and handling supporter enquiries.
Responsibilities
- Process donations accurately and efficiently.
- Maintain supporter records.
- Send acknowledgements and thank you letters.
- Serve as the first point of contact for supporter enquiries.
- Provide a friendly and professional service to supporters.
- Identify opportunities to improve processes.
- Support fundraising campaigns and events.
- Ensure supporter care activity is compliant with regulations and best practice.
Requirements
- Experience in a customer service, supporter care, or similar administrative role.
- Confident using Charity CRM, ideally Microsoft Dynamics.
- Excellent attention to detail, especially with financial information or large data volumes.
- Strong communication skills.
- Ability to build positive relationships with supporters and colleagues.
- Ability to manage multiple priorities while maintaining a high standard of work.
Skills
- Customer service
- Supporter care
- Administrative skills
- Microsoft Dynamics
- Attention to detail
- Communication skills
- Relationship building
- Time management
- Prioritization
Location
- Any of our King's Trust offices
- Homeworking
Work Type
- Permanent
- Part-time
Salary/Compensations
- £25,092.00 to £32,314.00, dependent on your location, skills, knowledge and experience
Benefits
- 30 days annual leave entitlement, plus bank holidays.
- Office closure on the days between Christmas and New Year.
- Flexible working (combination of office days and working from home).
- Opportunity to volunteer for and/or attend events.
- In-house learning platform for skill development.
- Benefits platform with health and financial well-being support, and discounts.
- Personal development opportunities through Networks (KT CAN, KT GEN, KT DAWN, PULSE).
- 13 weeks full pay and 13 weeks half pay for maternity and adoption leave.
- 8 weeks full pay for paternity leave.
- Interest-free season ticket loans.
- The Trust will contribute 5% of your salary to the Trust Pension Scheme.
- Generous life assurance cover (4 x annual salary).
About the Company
- Every donation received helps transform the lives of young people.
- Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.
- We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us.
- We want to continue having a positive impact on young people’s lives.
Equal Opportunity
- Committed to Equality, Diversity and Inclusion.
- Strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex.
- Create an environment where everyone can be themselves and do the best work of their lives.
- Welcome applications from those who are underrepresented, such as candidates from Black, Asian and Minority Ethnic backgrounds.
- Stonewall Top 100 Employer.
- Disability Confident employer.
- Staff, volunteers and young people are supported by KT CAN, KT GEN, KT DAWN, and PULSE networks.