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About the Role

The Customer Experience & IT team shapes Japan’s business and technology landscape, driving impactful contributions to business success. This role ensures effective alignment of IT business application systems with business requirements and achieves sustainable operations through AZ IT standard operation methodology. It serves as the focal point for the business area for all IT needs, partnering to understand and anticipate strategic, market, and operational needs, and translating them into effective technical solutions. The role holder will lead and execute an application strategy powered by cutting-edge technologies to enable adaptation to organizational changes, product launches, and indication expansions.

Responsibilities

Maximize the business value through ensuring effective alignment of IT systems and sustainable operations.
Accountable for IT projects/IT system operations in all aspects of system life cycle management, ensuring Service Management processes are in scope.
Lead the IT planning process for enhancing accountable IT systems or new business requirements, ensuring sound business cases and analyzing key business requirements.
Develop service transition plans to ensure delivered solutions are sustainable in the production environment.
Initiate, lead, and support IT projects and their delivery in accordance with project goals, time scales, and costs.
Ensure the team adheres to all standards under AZ global IT Policies/Guidelines.
Work with AZ global IT teams and preferred third-party suppliers to provide strategic and innovative technology solutions.
Build strong strategic partnerships with customer groups and senior stakeholders to identify accurate customer forecasting, demand planning, and effective operations of IT solutions.
Ensure effective capturing of business requirements and commitment to project objectives with key business stakeholders.
Make roadmap and implement, and maintain vendor engagement ownership in managing vendor strategies and roadmaps aligning to Commercial IT business needs.

Requirements

Graduate degree and relevant work experience in computer science or similar.
10+ years of experience in a similar or related role with a proven track record of delivering results and making the connections between technology and business benefit/value.
Proven experience of IT projects, Deployment, Operation & Maintenance relevant to commercial systems of global companies.
Deploying business analysis techniques to enable business change or complex systems operations.
Experience of business demand intake, selection solution, implementing the solution and run the platform with continuous Kaizen.
Project management experience with internal IT, business stakeholders, and external vendors.
Strong engagement, communication, and stakeholder management skills, including excellent presentation.
Native or Business level Japanese.
Business level English (meeting facilitation level).
Having growth mindset, good team player and appreciate Diversity and inclusion.

Skills

Budgetary Control
Activity Planning/Control
Commercial businesses knowledge
Business acumen
Business process management
Customer focus
Stakeholder management
Cloud-based services
Ability to work well in a team and cross-functional environment
Ability to work independently with limited supervision
Ability to work successfully under pressure in a fast-paced environment and with tight timelines
ITIL certification

Location

Osaka
Tokyo

Work Type

Full-time

Experience Level

10+ years

Education Level

Graduate degree

About the Company

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company.
We focus on discovering, developing, and commercializing prescription medicines for some of the world’s most serious diseases.
At AstraZeneca, we’re dedicated to being a Great Place to Work.
Where you are empowered to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit.
To embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
An inclusive culture where you will connect different thinking to generate new and valuable opportunities.
Where you will find a commitment to lifelong learning, growth and development for all.
Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients.
Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking.
We’re curious about science and the advancement of knowledge.
We find creative ways to approach new challenges.
We’re driven to make the right choices and be accountable for our actions.
As an organisation centred around what makes us human, we put a big focus on people.
Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab.
Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you: to help you realise the full breadth of your potential.
Here, you’ll do work that has the potential to change your life and improve countless others.
And, together with your team, you’ll shape a culture that unites and inspires us every day.
This is your life at AstraZeneca.

Equal Opportunity

AstraZeneca embraces diversity and equality of opportunity.
We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.
We believe that the more inclusive we are, the better our work will be.
We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.
We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.