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About the Role

As a Specialist in the Customer Service - Technical role, you'll be advancing your ability to resolve a wider range of technical issues for our customers. You’ll assist in the troubleshooting, maintenance, and resolution of technical support cases. Your contributions will help improve customer satisfaction and operational efficiency by addressing more complex issues with increased independence.

Responsibilities

• Handle escalated technical support inquiries from Specialist I.
• Perform intermediate-level troubleshooting and problem resolution.
• Guide customers through installation and setup of products.
• Document customer cases with detailed notes on troubleshooting steps.
• Collaborate with other departments to resolve intersecting issues.
• Update and maintain internal knowledge bases and support documentation.
• Participate in the training of new technical support specialists.
• Conduct root cause analysis to identify recurring technical issues.
• Communicate with customers regarding resolution status and follow-up.
• Assist in creating support content to assist customers with common issues.

Requirements

• Proficiency in German, both written and spoken.
• Knowledge of any additional language would be considered a plus.
• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Skills

• Intermediate Troubleshooting
• Product Installation
• Detailed Documentation
• Collaboration
• Root Cause Analysis
• Knowledge Management
• Technical Training
• Customer Communication

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• Intermediate

Benefits

• Well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.
• Global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being.

About the Company

• Wolters Kluwer is a dynamic global technology company that makes a difference every day.
• We are innovators with impact.
• We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most.
• Wolters Kluwer reported 2025 annual revenues of €6.1 billion.
• The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.
• Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity.
• We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes.
• Nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains.
• We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems.
• Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.
• With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.
• You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance.
• Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.
• We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.
• This principle is ingrained in our company values and articulated in our Code of Business Ethics.
• All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.