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About the Role
Scott Dunn is seeking a Senior Travel Consultant to join their Latin America Team. This role involves creating inspiring, tailor-made luxury holidays and managing all aspects of the sales and booking process for discerning guests across various Latin American destinations.
Responsibilities
- Take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation.
- Contact guests on their return to receive feedback and create new enquiries.
- Work towards individual and team sales targets and meet Key Performance Indicators.
- Develop excellent product knowledge for the immediate sales area and the wider Scott Dunn portfolio.
- Support marketing initiatives including brochure production, website management, email campaigns, PR, and promotional events.
- Meet guests on a face-to-face basis when required.
- Learn and become conversant with all computer software applications.
- Work closely with all departments and Sales teams.
- Deliver excellent guest service at all stages of booking and demonstrate Scott Dunn's key values.
Requirements
- Extensive tailor-made travel sales experience across Latin America, with a preference for luxury.
- Sales driven with a keen eye for numbers.
- Enthusiastic and polite telephone manner.
- Excellent attention to detail.
- Proven organisational skills.
- Previous experience of delivering exceptional customer service.
- Promote, understand, and apply Scott Dunn’s workplace values (In the know, In the Detail, Inspiring).
Skills
- Sales
- Customer Service
- Product Knowledge
- Communication
- Organisation
- Attention to Detail
- IT Software Proficiency
- Flight Booking
- Travelport
Location
- London, Hammersmith
Work Type
- Office-based
Experience Level
- Senior
Benefits
- Career progression opportunities
- Access to internal job opportunities globally
- Personal and professional development
- Award-winning Learning and Development team
- Comprehensive familiarisation and educational trips
- Unlimited access to LinkedIn Learning
- 1 hour per week for personal development
- Commission and bonus incentive schemes
- Company loyalty scheme with a personal travel fund
- 23 days annual leave plus bank holidays (rising by 1 day per year of service up to 30)
- Monthly, quarterly, and annual recognition schemes and awards
- Opportunity to win a place at Flight Centre Travel Group's annual Global Gathering
- Subsidized private healthcare
- Contributory pension scheme
- Staff travel insurance
- 3 days of paid volunteering leave
- Access to cycle to work scheme
- Access to season ticket loan scheme
- Exclusive industry discounts for personal and work-related travel
- Share options in Flight Centre Travel Group
About the Company
- Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world.
- With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.
Equal Opportunity
- Scott Dunn champions equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters.
- Committed to ensuring our recruitment process is inclusive and recognises the value of differences.
- Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.com for further information or alternative application processes to support your requirement.
- You do not need to meet all the requirements to apply for a position at Scott Dunn.