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About the Role

Seeking an experienced Head of Events Operations for a 12-month maternity cover, responsible for the operational delivery of a global events portfolio. This leadership role involves strategic planning, hands-on execution, team management, and supplier relationship oversight.

Responsibilities

• Lead the end-to-end operational delivery of The Alliance's global events portfolio, ensuring events are delivered on time, within budget and aligned with business objectives.
• Manage, coach and develop the Events Operations team, setting priorities, allocating resources and ensuring consistent delivery across multiple concurrent projects.
• Oversee every aspect of event operations including venue sourcing, logistics, supplier management, budgeting, registration, event technology, compliance and onsite execution.
• Build and maintain strong relationships with venues, suppliers and partners, negotiating contracts, managing performance and delivering value while maintaining exceptional quality.
• Partner closely with Commercial, Production, Marketing and Membership teams to maximise event success, support revenue opportunities and deliver outstanding attendee experiences.
• Identify opportunities to improve processes, systems and ways of working, creating scalable operational frameworks that support future growth.
• Monitor event performance, gather attendee feedback and implement improvements that strengthen operational efficiency and customer satisfaction.
• Ensure all events are delivered safely and compliantly, maintaining robust health & safety, risk management and operational procedures before, during and after every event.

Requirements

• Proven expertise in events delivery with measurable success in managing high-impact events (international conferences, exhibitions, summits, or comparable B2B events).
• Previous experience managing and developing event teams.
• Strong commercial awareness with experience managing budgets and supplier negotiations.
• Proven ability to lead multiple complex projects simultaneously.
• Excellent stakeholder management and communication skills.
• Demonstrated experience improving processes, systems and operational efficiency.
• Calm and confident decision-maker with strong problem-solving abilities.
• Experience using project management tools such as Asana or equivalent.
• Willingness to travel internationally and support occasional evening and weekend events.
• Adaptability to a fast-paced startup environment with last-minute challenges.

Location

• London-based
• International travel required (including regular trips to the US)

Work Type

• 12 Months maternity cover
• Flexible hybrid working
• Onsite presence required when prepping kits for key events

Experience Level

• Experienced

Salary/Compensations

• £48,000–£50,000 FTE per annum

Benefits

• Enhanced paid holiday: 34 days including UK Bank holidays and a day off on your birthday
• Enhanced Family Policies
• Private Medical Insurance
• Life Insurance: (4 x salary)
• On-demand therapy, coaching & mental fitness via Oliva
• Heavily subsidised gym membership via Wellness Hub
• Cycle to work & Workplace Nursery schemes
• Flexible hours policy
• Monthly Allowance via the thanksBen platform (£600 annually in year 1, increasing with tenure)
• Personal L&D budget (£500 annually in year 1, increasing with tenure)
• Volunteer & L&D Days: 4 days a year for L&D, Charity or Volunteer activities
• Team Trainings and development
• New tech gear (Laptop, screen, mouse, keyboard)
• Company social events

About the Company

• The Alliance is a leader in digital communities, hosting thriving communities for professionals in product marketing, sales enablement, product-led growth, AI, customer success, and CMOs.
• With over 70,000 members, The Alliance provides content, courses, events, and memberships to drive member growth.
• The company engages attendees, speakers, partners, and members from major global companies and exciting startups like TikTok, Microsoft, Peloton, & Uber.

Equal Opportunity

• Committed to creating a workplace free from discrimination and bias, where everyone has equal opportunities to succeed and contribute.
• Encourages applications from individuals with unique backgrounds, experiences, and perspectives.
• Strives for inclusivity every day.