Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role is central to product adoption, customer growth, and operational execution, owning a critical stage of the customer journey to transform early traction into long-term success. It is ideal for individuals who thrive in fast-paced environments, enjoy problem-solving, and wish to play a key part in scaling a HealthTech startup.

Responsibilities

• Own onboarding for new customers from initial activation through to successful adoption.
• Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs.
• Drive early engagement and ensure customers are actively using the platform.
• Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes.
• Act as the primary point of contact during the early customer lifecycle.
• Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation.
• Drive the successful rollout and scaling of new flagship products.
• Drive upsell opportunities across existing customers and contribute to wider growth targets.
• Identify and manage early adopter customers to ensure strong activation and retention.
• Troubleshoot customer issues in real-time to create a smooth and successful launch experience.
• Build and refine onboarding, support, and operational processes from scratch.
• Use AI tools and automation to improve onboarding, tracking, and internal workflows.
• Create scalable playbooks and documentation for future product rollouts.
• Track customer usage, feature adoption, and rollout performance.
• Gather structured and unstructured customer feedback.
• Translate customer insights into actionable product and operational improvements.
• Work closely with Product, Engineering, Sales, and Account Management teams to improve customer experience and drive adoption.
• Identify recurring issues, feature gaps, and opportunities for optimisation.

Requirements

• 1+ years experience in a customer-facing, operational, commercial, or startup environment.
• Excellent communication skills with confidence running calls and building rapport quickly.
• Commercially minded with the ability to connect product usage to customer value and outcomes.
• Highly organised and comfortable managing multiple customers and priorities simultaneously.
• Energised by fast-paced environments and excited by solving problems.
• Proactive, adaptable, and willing to operate as a generalist where needed.
• Interested in AI, operational efficiency, and helping build scalable systems.
• Ambitious and motivated to grow quickly within Customer Success, Operations, or Growth.
• Passionate about improving healthcare through technology.

Skills

• AI tools
• Automation
• Operational efficiency
• Scalable systems

Location

• Stratford (E.London)

Work Type

• 4 days onsite & 1 WFH
• Hybrid

Experience Level

• 1+ years experience

Salary/Compensations

• Starting at £45,000 + equity

Benefits

• Homemade breakfast and lunch provided daily in the office.
• Paid volunteer days (2 per year).
• Team social events every 8 weeks.
• Learning budget of £250 annually with time off.
• Health and fitness budget of £60 per month.
• Additional 7 days of paid leave for meditation.
• Choice of operating system and additional tools (e.g., keyboard, monitors, mouse).
• MacBook Air for Growth & Ops teams.
• Generous sick leave policy with additional mental health leave days.
• Annual team holiday.
• Parental leave (details vary based on tenure).
• Up to £9,000 childcare contribution for primary caregivers.
• Fertility leave (5 extra days per year).
• Pension (3% employer contribution, 5% employee auto-contribution via Nest).
• Local living benefit (£5,000 for 30-min walk, £2,500 for 30-min bike).
• Expense dinner after 7pm and Uber home after 9pm if working late.
• No private medical insurance.

About the Company

• Mission to make the NHS the most advanced healthcare system in the world by fixing it with technology.
• Focuses on automating repetitive administrative processes within the NHS.
• First product, Automated Registrations, is used by 24% of GP practices in England.
• Principles: Care deeply, Work hard, Be your word, Trust in radical truth and transparency, Do your life's best work, Find the fun.
• Team consists of NHS staff, acting as inside-outsiders.
• Office is located within a GP practice.
• Operates in 8-week growth cycles (1 week research/strategy, 7 weeks delivery).
• Highly collaborative and high-trust team environment.
• Backed by industry leaders including DigitalHealth.London Accelerator, NHS Clinical Entrepreneur Program, London Business School Healthtech Challenge, Innovate UK, and Y Combinator.

Equal Opportunity

• Inclusive & Diverse by Design: building a product that is loved and a culture rich in perspectives, experiences, and backgrounds.
• Team represents more than ten different cultures.
• Proactively building an inclusive company for all people, regardless of race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin.