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About the Role

As our Electronic Trading environment continues to grow in scale and importance, we are seeking an experienced Technology Services Lead to join our London-based Application Production Services Engineering team. You will be part of a diverse global function responsible for ensuring the stability, availability, and operational excellence of low-latency Equities trading platforms. Working closely with traders, developers, infrastructure teams, and operations, you will take ownership of production services, lead incident management activities, and drive continuous improvements across platform performance, automation, and resilience. This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and is passionate about operational excellence within financial markets technology.

Responsibilities

Take end-to-end ownership of production systems, leading major incident response, triage, recovery, and stakeholder communications through to resolution
Partner closely with trading desks and operations teams, providing timely updates and managing complex production queries with confidence
Proactively identify and mitigate risks across applications, infrastructure, and operational workflows to improve platform resilience and performance
Maintain strong change management discipline, particularly during critical trading periods and high-impact market events
Lead root cause investigations and drive permanent remediation of recurring issues and technical debt
Deliver measurable improvements in platform stability and reductions in incident volumes through continuous service improvement initiatives
Champion automation, monitoring, and tooling enhancements to improve efficiency, observability, and operational control
Collaborate with global teams, mentoring junior engineers and contributing to the development of overall engineering capability

Requirements

Experience working within UNIX/Linux environments
Scripting or automation experience using Python or Shell
Familiarity with monitoring and observability tools such as Dynatrace, Splunk, Cribl, or Netcool
A solid understanding of incident, problem, and change management processes
Analytical and troubleshooting skills
Excellent communication and stakeholder management capabilities
Confidence leading incident bridges, coordinating technical teams, and driving clear, effective communication during critical situations
A proven ability to take ownership, lead through complex operational challenges, and influence positive outcomes across teams
Experience within Equities trading or financial markets environments would be highly advantageous

Skills

FIX protocol
Electronic trading systems
Networking concepts
Connectivity troubleshooting
OMS platforms
Fidessa
ULLINK
TTNET
Exchange connectivity
Market data platforms
Reuters
Bloomberg
Exegy

Location

London

Work Type

Full-time

Experience Level

Up to Vice President

Benefits

Private healthcare for you and your family
Annual health screen
Competitive pension plan
Life assurance
Group income protection cover
20 days of back-up childcare
Access to school holiday clubs
20 days of back-up adult care per annum
Flexible benefits
Wellbeing account
Travel insurance
Critical illness cover
Emotional wellbeing helpline
Mental health first aiders
Virtual GP services
Employee Assistance Program
Charitable payroll donations with bank match
Arts & Culture corporate membership program
Discounted entry to cultural institutions and exhibitions
Volunteering opportunities

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth.
This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
Join us!
Good conduct and sound judgment is crucial to our long-term success.
It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk.
Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability.
The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.
We’re devoted to being a diverse and inclusive workplace for everyone.
We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees.
We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Join us!
Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.
Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.
Opportunity and Inclusion Each employee brings unique skills, background and opinions.
We see opportunity and inclusion as our platform for innovation and a key component in our success.
Our Values Learn about our four values that represent what we believe.

Equal Opportunity

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability.
The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.