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About the Role

This role is 4 days in the office and 1 day WFA. You'll sit at the heart of our Finance team, leading Credit Control across a multi-site portfolio while supporting the ongoing development of the function. This is a hands-on leadership role that combines operational oversight with reporting, stakeholder management, risk mitigation, and continuous improvement. The role is about more than chasing debt—you'll be leading and developing a small Credit Control team, owning month-end Credit Control activities and investor reporting, managing escalations, complex accounts, and collection risk, partnering with Finance, Sales, Operations, Billing, and Legal teams, and identifying opportunities to improve processes, controls, and automation.

Responsibilities

Proactively manage overdue balances across the customer book
Build strong customer relationships while ensuring cash is protected
Handle escalations, payment plans, and complex accounts with confidence and sound judgement
Support collection strategy, delinquency management, and risk mitigation across the portfolio
Work closely with Legal on collection matters and compliance requirements
Own and enhance weekly debt and collections reporting
Prepare monthly debt packs and reporting for investors
Translate trends (aged debt, DSO, delinquency) into clear, actionable insights
Provide regular updates to Finance leadership on performance, risks, and opportunities
Track team performance against agreed KPIs and objectives
Manage the Credit Control cycle and escalation processes
Oversee cash allocation and reconciliation (bank + receipts)
Partner with Sales, Building Managers, Billing, and Finance teams to ensure smooth customer lifecycle management
Drive improvements in process, efficiency, and automation
Support wider finance transformation initiatives and adoption of new ways of working
Manage failed Direct Debits, deposit top-ups, and account risk
Issue suspensions, manage terminations, and support legal escalations where required
Identify collection and operational risks and implement mitigation strategies
Handle sensitive client situations with professionalism and commercial judgement
Ensure compliance with policies, controls, and collection procedures
Line manage and mentor the Senior Credit Controller and wider Credit Control team
Provide coaching, guidance, and performance management support
Build team capability and encourage continuous improvement
Foster accountability, collaboration, and high performance across the function

Requirements

Proven experience in Credit Control / Accounts Receivable within a fast-paced, high-volume environment such as Retail, Hospitality, Real Estate, or Flexible Workspace
Previous experience supervising, mentoring, or leading Credit Control team members
Strong Excel, reporting, and debt analysis skills
A commercial mindset—able to balance customer relationships with cash recovery and risk management
Experience working across multiple stakeholders and managing escalated or complex accounts
Interest in process improvement, automation, and leveraging technology within Finance
Detail-driven but commercially aware
Highly organised and comfortable managing competing priorities
Comfortable with difficult conversations and stakeholder management
A confident people leader who enjoys coaching and developing others
Proactive, self-motivated, and able to hit the ground running
Focused on continuous improvement and smarter ways of working

Skills

Excel
Reporting
Debt analysis
ERP systems (plus)
Power BI (plus)
Process improvement
Automation
Stakeholder management
People leadership
Coaching
Performance management

Location

4 days in the office and 1 day WFA

Work Type

Work from Anywhere (WFA)

Experience Level

Supervising
Mentoring
Leading Credit Control team members
Experience in multi-site or property/flexible workspace environments is beneficial

Benefits

Core working hours with flexibility
Two weeks ‘Work from Anywhere’
28 days’ annual leave + bank holidays
Your birthday off
Buy additional annual leave
5% matched pension scheme
Life assurance
Discounted gym membership
Health cash plan
Mental wellbeing support
Cycle to Work Scheme
Season Ticket Loan
25% off at Fora cafés
2 x volunteer days / year

About the Company

At Fora, we’re reimagining what the workplace can be.
We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.
From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.
Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.
At Fora, we’re not just shaping workplaces—we’re shaping the future of work.