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About the Role

As an experienced Resident Liaison Officer, you will be a visible point of contact for customers, engaging through home-visits, newsletters, meetings, and resident open days. You will ensure residents are aware of works processes and communicate updates/changes accordingly. Additionally, you will coordinate key handovers to site teams and provide high-standard customer aftercare, ensuring satisfactory work completion and managing expectations between residents, the client, and operations teams.

Responsibilities

Act as a visible point of contact for customers.
Engage with residents through home-visits, newsletters, meetings, and resident open days.
Ensure residents are informed about works processes.
Communicate updates and changes to residents.
Coordinate the handover of keys to site teams.
Provide high-standard customer aftercare.
Ensure works are completed satisfactorily.
Manage expectations between residents, the client, and operations teams.

Requirements

Must possess the confidence to manage difficult situations.
Must be a naturally excellent communicator.
Must be able to work collaboratively with a range of stakeholders.
Ideally have experience working for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.
Must be resilient under pressure.
Must understand the need for discretion and respect in a public-facing role.
Must have a valid UK driving licence.
All applicants will be required to undertake a DBS check.

Skills

Communication
Collaboration
Customer Service
Stakeholder Management
Resilience
Discretion
Respect

Location

London

Work Type

Permanent
Full-time
Travel required

Experience Level

Experienced

Salary/Compensations

Competitive salary and benefits package

Benefits

Opportunities for career progression

About the Company

United Infrastructure is a leading infrastructure, construction, and property services company in the UK.
We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future.
Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.
Social Infrastructure – We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods.
From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.