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About the Role
This entry-level Customer Operations role serves as the central point of contact for Key Account creation, maintenance, research, and issue resolution. The Credentialing Specialist provides white-glove support for high-value, strategic accounts and helps ensure a seamless, accurate, and compliant customer experience. This position also supports continuous improvement efforts and contributes to career development within the team.
Responsibilities
- Manage end-to-end account set-up, maintenance, and complex change requests for Key Accounts.
- Perform structural updates, investigate account discrepancies, and resolve issues that may prevent account creation or maintenance.
- Handle internal and external customer inquiries and complete assigned work through NiC and Moxie within quality and productivity standards.
- Conduct account analyses, research issues, and initiate SNOW tickets for master data changes as needed.
- Execute required verification and compliance checks to help protect against potential fraud and ensure adherence to Customer Master Data Governance standards.
- Maintain proactive oversight of licensing, financial responsibility, and customer registration information for new and existing accounts.
- Partner with cross-functional teams, including Sales and internal stakeholders, to support timely and accurate resolution of customer needs.
- Provide clear, professional communication to customers and stakeholders through phone, email, and case updates.
- Monitor work queues and reprioritize tasks to meet service level expectations in a dynamic environment.
- Audit customer data to ensure consistency, accuracy, and compliance.
- Identify process improvement opportunities and present recommendations to team leadership.
- Support team development through knowledge sharing, professionalism, and collaboration with peers.
Requirements
- Associate degree or high school diploma and equivalent relevant experience
- 3+ years of relevant experience
- Strong knowledge of account setup, maintenance, and issue resolution processes for complex Key Accounts
- Proficiency in CRM systems, SAP, Salesforce, NICE, and Microsoft Office tools, especially Excel
- Working knowledge of policy-driven decision-making, compliance requirements, and downstream impacts across varied business models
- Experience working in a team-oriented, collaborative environment
- Skill in demonstrating professional phone manner
- Ability to learn and adapt to new technologies and changing processes
- Excellent organizational skills and ability to prioritize
- Ability to take initiative and make decisions
- Ability to effectively handle and lead multiple tasks/projects independently
- Ability to perform accurate and complete work within deadlines, with or without direct supervision
- Able to work independently in a dynamic environment and respond with urgency to changing priorities
- Strong analytical, organizational, and problem-solving skills with attention to detail and sound judgment
- Comfortable adapting to varying customer models and using probing questions to uncover root causes
- Able to manage ambiguity while maintaining professionalism and compliance
Skills
- CRM systems
- SAP
- Salesforce
- NICE
- Microsoft Office
- Excel
- Policy-driven decision-making
- Compliance requirements
- Team-oriented collaboration
- Professional phone manner
- Adaptability to new technologies
- Adaptability to changing processes
- Organizational skills
- Prioritization
- Initiative
- Decision-making
- Independent task management
- Independent project management
- Accurate work completion
- Deadline adherence
- Independent work
- Dynamic environment adaptability
- Urgency in response to changing priorities
- Analytical skills
- Problem-solving skills
- Attention to detail
- Sound judgment
- Adaptability to varying customer models
- Probing questions
- Root cause analysis
- Ambiguity management
- Professionalism
- Compliance
- Communication
Experience Level
- Entry-level
- 3+ years of relevant experience
Education Level
- Associate degree
- High school diploma
Benefits
- Paid time off (vacation, holidays, sick)
- Medical/dental/vision insurance
- 401(k)
- Eligible to participate in our short-term incentive programs
About the Company
- At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
- Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
- Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.
- For more information, visit https://global.allerganaesthetics.com/.
- Follow Allergan Aesthetics on LinkedIn.
Equal Opportunity
- AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
- Equal Opportunity Employer/Veterans/Disabled.
- US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
- US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html