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About the Role

Provide administrative and sales support to the Broker Sales Team nationally across the UK, ensuring a high level of customer service and contributing to client acquisition and revenue maximization.

Responsibilities

• Provide support to the Broker Sales Team nationally across the UK.
• Deliver a high level of customer service to all customers and brokers in the SME and Mid-market segment.
• Support the team in acquiring SME and National clients, maintaining strong client, broker, and prospect relationships to maximize revenue.
• Assist New Business Managers with internal systems, calls, and monthly reporting.
• Support prudent Commercial Underwriting of credit insurance business by adhering to Coface standards and delegations.
• Maintain efficient processing of calls and email inquiries, meeting response time and resolution targets.
• Provide verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products/services.
• Maintain good relations with all other departments and external customers and brokers.
• Adhere to UK and Ireland compliance legislation and Group compliance rules.
• Manage the flow of new business via the internal sales system and complete related tasks.
• Act as the frontline contact for external and internal queries when sales managers are unavailable.
• Take ownership of all inbound and outbound queries from internal and external customers.
• Support the assessment and loading of new business submissions.
• Support the Mid Market Sales team in planning events and training for brokers.
• Participate in projects and user acceptance testing for new systems/processes impacting the Commercial Department.
• Provide strong administration support for the broker sales team.
• Assist sales managers in preparing new business proposals.
• Involve in SME schemes to maximize revenue.
• Assist with the preparation and attend prospect/broker meetings with New Business Managers.
• Perform other ad-hoc tasks as required by the Head of National Broker Sales.

Requirements

• Minimum of B grade or level 5 GCSE in English and Maths.
• Ability to execute tasks to a high standard while retaining focus.
• Good organization skills with the ability to prioritize tasks.
• Excellent customer service skills, including managing challenging conversations and relationships.
• Excellent attention to detail.
• Numerate with the ability to analyze information and produce reports.
• Ability to process processes and procedures.
• Experience of providing administrative support is desired.
• Excellent telephony skills.
• Excellent IT skills.
• An understanding of FCA regulations and compliance.

Location

• UK

Work Type

• Permanent contract

Education Level

• GCSE English and Maths

About the Company

• Coface makes trade happen every day with 5,200 experts in 58 countries.
• Offers companies a full range of solutions including Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, and Factoring.
• Solutions are driven by unique data, cutting-edge technology, innovation, and a deep understanding of the global economy.
• Fosters a culture of learning, collaboration, and inclusion where ideas matter and impact is visible.
• Coface UK & Ireland is Certified as a Great Place to Work®.