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About the Role
The Cross-Studio, Studio Assistant ensures the smooth day-to-day running of studios, creating a welcoming environment for employees and visitors. This role is ideal for someone who enjoys variety, thrives in a creative workplace, and takes pride in delivering exceptional support and thoughtful details that enhance the workplace experience. This is an in-person role, primarily based on Vyner Street 3 days a week, with the remaining 2 days a week floating between other London-based studios. While this role would suit someone early in their career, we are also open to candidates later in their careers looking to join a creative environment or a new challenge.
Responsibilities
- Greet visitors at reception and offer refreshments.
- Field incoming calls and take messages.
- Handle incoming post and deliveries and arrange outgoing post.
- Keep the studio/s tidy and organised.
- Oversee meeting rooms: check and tidy spaces, and adjust bookings.
- Order refreshments and catering for meetings and workshops.
- Manage grocery orders and restock studio supplies.
- Maintain the coffee machine and ensure fresh fruit is available daily.
- Perform weekly walk rounds of studios and report/action outstanding problems.
- Assist with additional tasks delegated by the Studio and Management team.
- Assist with studios opening & closure procedures.
- Manage taxis and courier bookings.
- Keep shared documents up to date.
- Report maintenance issues and assist with coordinating tradespeople.
- Assist in maintaining studio budget trackers.
- Assist the Studio team with studio-wide events.
- Create a welcoming and engaging experience for employees and visitors.
- Assist in onboarding new employees, including setting up studio access and giving studio tours.
Requirements
- Experience in a full or part time customer service or public facing role.
- Clear enthusiasm for working within a design company and with creative practitioners.
- Experience adapting to changing plans and environments.
- Ability to thrive in a dynamic, people-facing role.
- Skilled planner and organiser with excellent time management skills.
- Friendly, polite, and professional in all interactions.
- Interest in working in a varied and changing environment.
- Ability to bring a proactive approach to problem-solving and improving daily studio operations.
- Experience problem solving autonomously (Desirable).
- Experience building relationships in an organisation with 150+ employees (Desirable).
- Experience planning high quality social events (Desirable).
- Pre-existing first aid and/or fire warden trained (Desirable).
- Experience greeting and hosting VIPs (Desirable).
Skills
- Customer service
- Public facing
- Adaptability
- Planning
- Organisation
- Time management
- Professionalism
- Proactive problem-solving
- Relationship building
- Event planning
- First aid
- Fire warden training
Location
- Vyner Street, East London
- North London
- Central London
Work Type
- In-person
- Full-time
- Permanent
Experience Level
- Early career
- Later career
Salary/Compensations
- £30,784
- £40,320
About the Company
- Journey is a global design and innovation agency shaping the future through multidimensional experiences (MDX) that connect people, brands, and culture.
- Our layered MDX approach crafts story-driven, sensory-rich engagement across physical, immersive, digital, and virtual spaces—fuelled by creative and technological innovation.
- Born from a legacy of pioneering studios, Journey blends strategic thinking with deep creative expertise to deliver solutions across industries.
- Journey’s MDX approach fuels growth and forges lasting value for audiences and partners, by creating cultural connections that resonate with impact.