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About the Role

Join the Squadra as General Manager @ Berlin. In this key role, you will have the opportunity to drive the success of your trattoria while embracing and upholding our core values: authenticity, excellence, meritocracy, and entrepreneurship.

Responsibilities

• Ensure the smooth operation of the venue on a daily basis, creating a warm environment with a smiling team attentive to customers.
• Achieve operational excellence by acting as a communication link between different departments, front-of-house, and the kitchen.
• Propose ideas to improve the customer experience and maintain a continuous improvement mindset.
• Ensure the venue maintains a high rating on social media.
• Manage privatizations with professionalism and precision.
• Ensure 100% positive resolution of customer complaints and resolve any issues during service.
• Manage the consolidated P&L.
• Ensure average spend per customer.
• Alert and propose clear actions if the budget is not respected.
• Manage optimized scheduling, adjusting staffing according to activity while ensuring proper management of people costs.
• Ensure the monthly inventory is completed.
• Be exemplary in managing both the front-of-house and kitchen teams.
• Maintain a motivated team with minimal turnover.
• Supervise, motivate, and help the team succeed.
• Energize the team and create a positive, active atmosphere.
• Ensure the transmission of Big Mamma’s values.
• Create and lead a training program for the team in coordination with headquarters.
• Encourage active participation during services by leading by example and providing feedback on processes, communication with the team, and with customers.
• Participate in recruitment, anticipating staffing needs with the recruitment team at headquarters, welcoming new staff, and optimizing the team structure.
• Ensure HR follow-up by leading weekly management meetings with direct reports.
• Identify and recognize team talent to nurture Big Mamma’s meritocracy.

Requirements

• Report to the COO Germany.

Location

• Berlin, Germany

Work Type

• Full time
• Permanent contract

Salary/Compensations

• Highly competitive salary + bonus

Benefits

• 2 consecutive days off per week
• Meal on shift
• Employee discounts
• Continuous training
• Team buildings
• Career opportunities
• Geographical mobility across all our venues

About the Company

• Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux.
• Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland), the United Arab Emirates (Dubai) and Mexico (Mexico City).
• Our mission is to share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.

Equal Opportunity

• Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.