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About the Role

The RCC Operative is responsible for the proactive monitoring and remote optimisation of building systems. Using real-time data from Building Management Systems (BMS), Fault Detection & Diagnostics (FDD) platforms, and IoT telemetry, the RCC Operative identifies inefficiencies, executes first-line interventions, and supports on-site teams to maintain and enhance building performance. This role ensures reduced energy consumption, improved occupant comfort, operational resilience, and compliance with sustainability objectives.

Responsibilities

Monitor BMS, HVAC, lighting, and IoT systems for anomalies, inefficiencies, and operational risks.
Triage and resolve first-stage BMS issues, escalating when necessary.
Analyse telemetry data to maintain optimal environmental conditions.
Receive, log, prioritise, and manage RCC service requests through the workflow management system.
Ensure timely closure of RCC tickets and interventions in line with defined SLAs.
Verify completion of actions and provide feedback to stakeholders.
Produce clear and timely reports detailing interventions raised by the RCC, actions taken, and closures achieved.
Quantify the impact of RCC interventions, such as response time, resolution time, first-time fix rate, energy savings, improved system performance, or reduced operational risk.
Track and communicate trends in recurring issues to support root cause analysis and continuous improvement.
Contribute to monthly/quarterly client reports highlighting RCC performance metrics and key insights.
Apply remote interventions to correct system inefficiencies.
Coordinate with on-site teams and external contractors for complex interventions.
Record all interventions for compliance and reporting purposes.
Adjust and fine-tune FDD rules to suit specific site conditions.
Recommend control strategy enhancements to minimise energy waste.
Contribute to continuous commissioning and operational excellence initiatives.
Assist with IoT device integration and telemetry management.
Provide technical support for IoT overlays and system troubleshooting.
Collaborate on smart building technology deployments.
Collect client and team feedback to refine RCC processes.
Stay informed on emerging technologies and best practices.
Contribute to RCC knowledge-sharing and playbooks.
Follow strict change control processes for all BMS and smart system adjustments.
Ensure data integrity, cybersecurity, and operational compliance.
Maintain accurate audit trails of system access and configuration changes.

Requirements

Working knowledge of Building Management Systems (TREND, Tridium Niagara, or similar).
Working knowledge of Fault Detection & Diagnostics (FDD) platforms.
Working knowledge of IoT telemetry and device management systems.
Working knowledge of Energy management dashboards and analytics tools.
Understanding of HVAC, lighting, and critical building services.
Recognised City & Guilds or NVQ Level 3 in Electrical/Mechanical Engineering or related discipline.
Smart Building or BMS certifications (e.g., Trend IQ Vision, Niagara Framework).
Foundational training in Building Services Controls or BMS Operations.
ISO 50001 / NABERS / BREEAM / LEED awareness.
Basic knowledge of energy management principles.
Cybersecurity training for building systems.
Experience monitoring, maintaining, or optimising BMS/HVAC systems.
Prior experience in a Remote Command Centre or similar environment.
Ability to analyse building performance data to identify inefficiencies.
Familiarity with IoT device deployment and telemetry.
Knowledge of energy efficiency and sustainability principles.
Understanding of Net Zero Carbon and NABERS frameworks.
Practical understanding of property-related Health & Safety legislation.
Experience with reliability engineering (e.g., FMEA).
Strong written and verbal communication skills.
Ability to contribute to continuous commissioning strategies.
Ability to coordinate with multi-disciplinary teams and contractors.
Exposure to advanced smart building platforms and analytics.

Skills

BMS
HVAC
IoT
FDD
Energy Management
Data Analysis
Reporting
Troubleshooting
Communication

Location

140 Aldersgate, London

Work Type

Remote

Experience Level

Not specified

Education Level

City & Guilds or NVQ Level 3 in Electrical/Mechanical Engineering or related discipline
Smart Building or BMS certifications
Foundational training in Building Services Controls or BMS Operations

About the Company

The BGIS Remote Command Centre (RCC) is a technology-driven hub that leverages advanced analytics, real-time monitoring, and expert interventions to optimise building performance remotely. By utilising a team of subject matter experts, the RCC reduces operational costs, improves energy efficiency, enhances occupant comfort, and supports clients in achieving sustainability goals.