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About the Role

Provide guests with directions, property information, and local recommendations while ensuring all service requests are resolved to their satisfaction.

Responsibilities

• Supply guests with directions and information regarding property amenities, services, and local activities.
• Coordinate with departments to resolve guest requests or problems.
• Follow up with guests to ensure satisfaction.
• Record and relay messages accurately.
• Respond to special requests from guests with unique needs.
• Communicate VIP arrivals to designated personnel.
• Follow company policies and procedures.
• Report accidents, injuries, and unsafe work conditions.
• Maintain professional appearance and confidentiality.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs.
• Use clear, professional language and appropriate telephone etiquette.
• Develop and maintain positive working relationships.
• Comply with quality assurance standards.
• Identify and recommend process improvements.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds.

Requirements

• High school diploma or G.E.D. equivalent.

Skills

• Guest relations
• Communication
• Telephone etiquette
• Problem-solving
• Teamwork

Experience Level

• No related work experience required.
• No supervisory experience required.

Education Level

• High school diploma or G.E.D. equivalent

About the Company

• Marriott International is a global hospitality company dedicated to providing access to opportunity.
• Marriott Hotels strive to elevate the art of hospitality through thoughtful, heartfelt, and forward-thinking service.
• JW Marriott is part of Marriott International's luxury portfolio, focusing on associate well-being and development through The JW Treatment.

Equal Opportunity

• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability and veteran status.