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About the Role

This role supports the ongoing development of the Motor Bodily Injury function, strengthening the technical capability of Claims teams and ensuring high-quality outcomes for customers and the business. It is ideal for someone passionate about technical excellence, thriving in a changing environment, and experienced in working with and coaching/mentoring high-value bodily injury claims. Travel to sites for training is required.

Responsibilities

Collaborate with the Head of Large Loss to define and implement the technical strategy for claims up to £250k.
Lead the design and implementation of a structured development pathway to enhance technical capability for high-value injury handlers.
Provide technical coaching and guidance to colleagues, acting as the primary technical referral point for senior handlers.
Drive improvements in assessing, managing, and resolving high-value cases by working with specialist colleagues and leaders.
Seek opportunities to improve efficiency, reduce indemnity spend, and strengthen decision-making using audit insights and market developments.
Monitor and interpret changes in the bodily injury landscape (CPR, JCG, Consumer Duty, MOJ, OIC, Intermediate Track) and ensure team adaptation.
Help shape technical standards, quality controls, and governance frameworks for compliant, consistent, and commercially strong bodily injury handling.

Requirements

Demonstrable experience in collaborating with the Head of Large Loss to define and implement technical strategy.
Demonstrable experience in leading the design and implementation of structured development pathways.
Demonstrable experience in supporting colleagues through technical coaching and guidance.
Demonstrable experience in working closely with specialist, front line colleagues and leaders.
Demonstrable experience in monitoring and interpreting changes across the bodily injury landscape.
Demonstrable experience in helping to shape technical standards, quality controls and governance frameworks.
Significant experience in handling high-value motor bodily injury claims, ideally up to £500k.
Excellent knowledge of indemnity principles, insurance contract, RTA, MIB Articles of Association (including Article 75), BI legislation, protocols and frameworks (including CPR, JCG, Consumer Duty, MOJ, OIC and Intermediate Track).
Experience of coaching and/or mentoring colleagues with a proven ability to help lift capability across the team, reviewing high value files and providing feedback that is both supporting and development focused.
Strong complaints handling knowledge and experience with the ability to resolve issues effectively and in line with regulatory expectations.
Willingness to travel to sites to deliver and/or facilitate training sessions.

Skills

Technical strategy implementation
Structured development pathway design
Technical coaching and guidance
High-value case management
Efficiency improvement
Indemnity principles
Insurance contract law
RTA
MIB Articles of Association
BI legislation
CPR
JCG
Consumer Duty
MOJ
OIC
Intermediate Track
Mentoring
File review
Complaints handling
Regulatory compliance

Location

Leicester
London
Bexhill

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

Competitive salary
£5k car allowance

Benefits

Competitive bonus scheme
Private medical insurance
Life assurance cover (4x salary)
Income protection
Matched pension contributions up to 10%
Discounts
Cashback
Free independent mortgage advice
Free access to financial wellbeing support
Thrive mental health app
Colleague assistance programme (24/7)
In-house mental health first aiders
Support groups
27 days annual leave + bank holidays
Option to buy or sell one week of annual leave
Health care cash back plans
Dental plans
Discounted health assessments
Cycle to work scheme
Tech scheme
Discounted and free onsite facilities
Social events

About the Company

Hastings Direct is a fast-growing, agile, digitally focused general insurance provider with over 4 million customers in the UK and more than 4,600 colleagues.
Their vision is to be the best and biggest digital insurance provider in the market.
They focus on getting it right for their colleagues, customers, company, and community.
It's a dynamic, flexible, fun, and constantly changing environment.
They offer scope to make a real difference for customers, influence the company, benefit communities, and have fun.

Equal Opportunity

Hastings Group is an equal opportunities employer, treating people fairly regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.
As a Disability Confident employer, they are committed to ensuring inclusive recruitment processes and providing fair access to support and adjustments.
They welcome applications through the Disability Confident Scheme (DCS).
They are committed to creating an inclusive environment where everyone has the opportunity to succeed.
If reasonable adjustments are required during the recruitment process, candidates are encouraged to be open with the recruitment team.