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About the Role

The Workplace Services Lead Coordinator is the primary owner of the frontline employee experience and operational excellence. This role spearheads the day-to-day coordination of workplace services, ensuring high standards of professional support and service consistency. You will act as the critical liaison between client stakeholders and the operational team, driving service improvements and managing complex logistics, overseeing the concierge team’s performance, refining administrative processes, and ensuring efficient execution of all workplace aspects with a premier hospitality mindset.

Responsibilities

Monitor and process employee requests via internal ticketing systems and communication platforms.
Maintain and update internal FAQ pages, office guidelines, and operational manuals.
Serve as the first line of support for workplace-related questions, escalating complex issues.
Manage the end-to-end process for lost property, including logging, notification, audits, and disposals.
Oversee the lending and maintenance of office equipment and supplies.
Manage the inventory and registration process for employee business card orders.
Coordinate the allocation and clearance of employee lockers and maintain organized temporary storage areas.
Manage the lifecycle of office entry badges, including data entry, inventory audits, and recovery.
Ensure all access-related tasks and physical workspace checks are performed in accordance with company security policies.
Provide logistical support for internal events, including catering coordination and distribution of company merchandise.
Liaise with Mail Center, Facilities, and IT teams to ensure smooth daily office operations and special projects.
Prepare and present regular operational reports to client stakeholders.
Collect client requests and feedback, and design/execute service improvement plans.
Review and approve procurement activities managed by partner companies, and audit inventory levels.
Manage budgets for office supply related expenses and propose cost optimization strategies.

Requirements

Proven track record in hospitality or corporate soft services (front-of-house, concierge, or workplace experience management).
Strong background in delivering premium, high-touch customer experiences, with a demonstrated ability to train or guide team members in maintaining service quality.
Business-level proficiency in both English and Japanese (written and verbal).
Strong command of office productivity suites (e.g., Google Workspace or Microsoft 365).
Experience with CRM or Ticketing software is a plus.
Exceptional attention to detail and the ability to prioritize multiple tasks in a fast-paced environment.
A proactive, service-oriented attitude with a focus on providing a positive experience for all employees and visitors.

Skills

Hospitality
Corporate Soft Services
Front-of-House Operations
Concierge Services
Workplace Experience Management
Customer Service
Team Guidance
Service Quality Management
English Proficiency
Japanese Proficiency
Microsoft 365
Google Workspace
CRM Software
Ticketing Software
Attention to Detail
Prioritization
Task Management
Proactive Communication
Service Orientation

Location

Tokyo, Japan

Work Type

On-site

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.