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About the Role

Join Pax8 as a Partner Success Manager and play a pivotal role in building our Partner Success function across APAC. This is an opportunity to influence how we support our most strategic partners, working at the heart of innovation as Pax8 continues its journey into AI-powered solutions. You’ll grow alongside new technology, shaping smarter, more predictive partner experiences from day one. This is a rare chance to join a brand-new function at Pax8, giving you the opportunity to define best practices, influence strategy, and leave a lasting legacy. You’ll work closely with high-value partners, elevate their experience, and directly impact retention and growth in a fast-scaling region.

Responsibilities

Act as a trusted advisor, anticipating partner needs and proactively driving satisfaction, retention, and advocacy
Guide partners to maximise the value of Pax8 through tailored insights, best practices, and enablement
Work cross-functionally with Sales, Support, Operations, and Vendor teams to deliver seamless outcomes
Identify risk signals early and coordinate swift resolution of escalations and operational challenges
Play a key role in onboarding, migration, and strategic programmes for high-value partners
Use partner health metrics to prioritise actions, improve engagement, and inform business strategy

Requirements

Proven experience in Partner Success, Customer Success, Account Management or similar customer-facing roles
Strong relationship-building skills with the ability to influence and collaborate across multiple stakeholders
Demonstrated ability to solve complex problems and navigate ambiguity with confidence
Experience working within SaaS, cloud, channel or MSP ecosystems
Data-driven mindset, able to translate insights into action and measurable outcomes
A proactive, partner-first approach with strong communication and ownership
Must have the right to work in the country where you are applying

Skills

Partner Success
Customer Success
Account Management
Relationship-building
Collaboration
Problem-solving
SaaS
Cloud
Channel
MSP ecosystems
Data analysis
Communication
Ownership

Location

APAC

Work Type

Full-time

Experience Level

Mid-level

Benefits

Competitive packages tailored to each country including health, wellbeing, and financial support offerings

About the Company

Pax8 is the global AI and cloud Marketplace for small and medium-sized businesses (SMBs). Pax8 connects service providers and technology companies on a unified platform to discover, buy, sell, deploy and manage technology solutions for SMBs. More than 47,000 IT partners and 800,000 SMBs rely on Pax8 for expertise, automation and real-time insights to stay productive, protected and prepared for the AI economy. Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. We embody Compassionate Candour by aiming to assist others with candid, actionable feedback. We Seek to Understand by being open, curious, and committed to learning. We believe in We Before Me, actively collaborating and seeking out diverse perspectives to ensure a win for Team Pax8. Our team takes pride in Do What You Say, taking ownership, honoring commitments, prioritizing, and delivering on promises. We encourage everyone to Light Up Learning by being brave and trying new ideas, embracing vulnerability, and sharing failures so everyone can learn. Finally, we are Driven by Passion, connecting personal passion to Pax8's mission, and remaining resilient in the face of adversity and uncertainty in pursuit of our goals. At Pax8, we are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best!

Equal Opportunity

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for.
We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills.