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About the Role
Manage quality and environmental compliance requests from customers in Japan, supporting them through product development, production launch, and high-volume manufacturing phases. Coordinate customer returns, communicate findings, and support local Sales Engineers with technical expertise.
Responsibilities
- Manage quality and environmental compliance requests from customers in Japan
- Support customers through product development, production launch, and high-volume manufacturing phases
- Coordinate customer returns and communicate findings and results back to the customer
- Support local Sales Engineers during customer visits to provide technical expertise
- Manage APQP for new programs and coordinate PPAP approvals as required
- Track Failure Analysis requests and provide regular status updates to customers
- Organize, write, and present technical reports (including 8Ds) to both technical and non-technical audiences
- Ensure compliance with customer requirements, including environmental, reliability, and product quality issues
- Assist in customer surveys
- Travel within Asia and the United States to support business operations
- Interact and collaborate effectively with global personnel across diverse cultural backgrounds
Requirements
- Bachelor’s Degree in Engineering, Physics, Electronic Engineering or a related technical field
- Familiarity with Semiconductor Device Physics, Assembly, SMT processing, or IATF 16949 standards
- Proven experience in customer interaction
Skills
- Strong problem-solving skills
- Analytical thinking skills
- Influencing skills
- Professional verbal communication skills in English and Japanese
- Professional written communication skills in English and Japanese
- Computer literate
- Proficient in Microsoft Office applications (Word, Excel and PowerPoint)
- Self-motivated
- Goal-oriented
- Dedicated team player
Location
- Asia
- United States
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Bachelor’s Degree
About the Company
- Microchip Technology Inc. is a global organization with 17,000 members working on technology that powers the world.
- The company offers an atmosphere of trust, empowerment, respect, diversity, and communication.
- Microchip helps design the technology that runs the world and supports employee growth and stability.
- The company offers nationally-recognized Leadership Passage Programs.
- Microchip is committed to employee development, values-based decision making, and a strong sense of community.
- The company has won awards for diversity and workplace excellence.
- Microchip is built by dedicated team players who challenge the status quo and has achieved record revenue and over 30 years of quarterly profitability.
- Microchip is one of the top performing semiconductor companies in the world.
- The company is led by guiding values and a mission to empower innovation to enhance the human experience.
- Microchip creates a company culture that highlights the importance of every employee.