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About the Role

This role supports the Operations Team in organizing conferences, awards, and exhibitions, offering a great opportunity for an ambitious individual to develop skills within the exhibitions industry and advance their career.

Responsibilities

• Ensure professional and first-class customer communications with exhibitors, sponsors, and contractors.
• Provide pre-show and on-site exhibitor liaison and support via phone and email.
• Act as the first point of contact for exhibitors, offering support via phone and email.
• Create and deliver an effective communications plan for exhibitors in collaboration with Operations and Marketing teams.
• Manage scheduled communications regarding logistical details at key stages of the event process.
• Manage the onsite Organiser’s Office, ensuring timely printing and distribution of materials.
• Manage exhibitor and contractor databases.
• Process and confirm exhibitor information, monitoring responses to ensure timely receipt of necessary details.
• Assist in the production of the exhibitor manual, including content review and research.
• Update and maintain show floor plans.
• Assist with Exhibitor Days and Exhibitor Online Drop-In sessions.
• File all relevant documentation on the shared drive.
• Support with Purchase Order creation.
• Attend relevant training, including health and safety.
• Adhere to Ops processes as best practice and support process development.
• Manage Salesforce and Operational processes, including creating and updating event Ops CPAs.
• Create, update, and monitor stand and event inventory.
• Communicate proficiently with external/international contractors, sponsors, exhibitors, and venues.
• Interact effectively with fellow team members and other office departments.
• Assist with travel and accommodation requirements.
• Conduct venue research and provide support for evening functions.
• Research and present potential sponsorship items.
• Coordinate on-site freight requirements.
• Perform general administrative tasks and adhoc projects.
• Comply with the company’s Health & Safety Policy.

Requirements

• Excellent written English and verbal communication skills.
• Ability to work under pressure and meet deadlines.
• Flexibility to travel internationally (Asia, Africa, Europe, North America) and work out of hours relating to events.
• Ability to work calmly under pressure in a busy, fast-paced, and agile environment.
• Good team player, able to work well in a team.
• Organized and methodical with high attention to detail.
• Ability to multitask and work on different events/projects simultaneously.
• Good problem-solving skills.
• Clear and concise communication skills with diverse communities and groups.
• Basic knowledge of MS Office Suite and/or general IT equipment.
• Customer-focused approach.
• Strong work ethic.
• Desire to learn and embrace best practice.
• Consistent and reliable.
• Open communication and innovation.
• Proactive with initiative.
• Excellent time management and prioritization skills.

Skills

• Communication
• Customer Service
• Database Management
• MS Office Suite
• Salesforce
• Time Management
• Problem Solving
• Multitasking

Location

• Asia
• Africa
• Europe
• North America

Work Type

• Full-time
• Travel

About the Company

• dmg events is an equal opportunity employer.

Equal Opportunity

• dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.