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About the Role

As Technical Services Manager (TSM), you will support the Senior Technical Service Manager in all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs. You will act as the first point of contact for customers regarding works planning, incident management, and reporting, and work within a multi-disciplinary team to plan, manage, and supervise maintenance activities.

Responsibilities

• Lead all aspects of the planning and coordination of preventive maintenance and repair works.
• Ensure change management and incident management procedures are followed.
• Coordinate activities with customers.
• Coordinate with the Development team to manage construction activity and installations, ensuring system design, installation, and testing adhere to operational standards.
• Ensure adherence to site operating procedures (SOP, MOP, EOP) and other legally required documentation.
• Ensure compliance with site accreditations, including ISMS, ISO, SOC2, and PCI.
• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, and occupational health & safety.
• Serve as the primary operational contact for customers and the local point of escalation during emergency events and day-to-day operations.
• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of operational documentation.
• Manage the provisioning of data centre services including connectivity, power services, deployment, and any additional services to customers.
• Lead minor capital projects for customers or internal purposes.
• Supervise operational metrics and data, and analyze risks.
• Conduct regular property inspections.
• Take part in the 'on call' incident response.

Requirements

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades, or related fields.
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals.
• Experience running 3rd party service providers and negotiating quotes/pricing for services.
• Familiarity with working with Customer Portals, BMS, and Computerized Maintenance Management Systems.
• Must possess or be able to obtain Security NV1 Clearance.
• Excellent collaborator with strong communication skills in English.
• Exceptionally flexible, forward-thinking, and motivated by change.
• Effective customer management skills and meeting chair experience.

Experience Level

• 5+ years

Benefits

• Benefits empower AirTrunkers to stay positively charged.

About the Company

• AirTrunk is Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company.
• AirTrunk is a technology company with a purpose to scale and sustain the region’s digital future by redefining and delivering hyperscale data centres.
• The company operates a platform of hyperscale data centres across the APME region.
• AirTrunk has backing from investors, including Blackstone.

Equal Opportunity

• To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.