Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Mercier Consultancy Group is seeking a German-Speaking Financial Customer Service Agent for a remote role within a fast-growing FinTech organization in Greece. This position offers career progression, competitive rewards, and the chance to work in the innovative FinTech sector.
Responsibilities
- Deliver outstanding customer support to German-speaking clients across multiple channels (phone, email, live chat) in a FinTech environment.
- Assist customers with queries related to digital payment solutions, online banking, e-wallets, and other FinTech products.
- Guide clients through account setup, verification, and onboarding processes.
- Investigate, escalate, and resolve transaction disputes, payment issues, and account discrepancies.
- Educate customers on the features and benefits of the FinTech platform.
- Accurately document customer interactions and resolutions in the CRM system.
- Collaborate with internal teams (compliance, technical support, fraud prevention) to ensure seamless customer experiences.
- Monitor and flag suspicious activity or potential fraud according to AML guidelines.
Requirements
- Native or fluent German language skills (spoken and written).
- Valid EU passport or equivalent documentation for legal work in the EU.
- Previous experience in customer service, financial services, banking, or FinTech is advantageous.
- Solid understanding of digital financial products, payment platforms, or online banking services is a strong plus.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to explain complex financial or technical information clearly.
- Comfortable working remotely with effective time management and independence.
Skills
- German Language Proficiency
- Customer Service
- Financial Services
- FinTech
- Digital Payments
- Online Banking
- E-wallets
- Communication Skills
- Active Listening
- Problem-Solving
- Attention to Detail
- Time Management
Location
- Greece
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive Monthly Salary
Benefits
- Fully Paid Training
- Comprehensive Health Insurance
- Fully Paid Relocation Package (flight, airport transfer, hotel accommodation)
- Monthly Performance Bonus
- 13th and 14th Salary Payments
- Ongoing professional development opportunities
- Supportive international team culture
About the Company
- Mercier Consultancy Group is a respected international recruitment and outsourcing firm specializing in multilingual talent across Europe.
- The client is a dynamic, fast-growing FinTech organization operating remotely within Greece.
Equal Opportunity
- Not specified