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About the Role

The Guitar Technician is responsible for the repair and servicing of guitars from consumers and artists, blending craftsmanship, quality, and customer service to meet industry standards. The successful candidate will complete quality repairs and servicing within expected timeframes while providing excellent customer service.

Responsibilities

• QC stock upon arrival to the store.
• Perform restrings and extensive setups on Electric, Acoustic, Electro Acoustic and Bass guitars.
• Fixing/replacing guitar hardware and electronics.
• File existing nuts.
• Make and install new nuts.
• Liaise with customers and high-profile Gibson artists on a daily basis and tailor setups/repairs to their needs.
• Package and ship guitars as needed.
• Track time and material usage.
• Order replacement parts.
• Engage with repair and setup customers on the shop floor and by phone.
• Perform warranty and out of warranty servicing and repairs.
• Employee can be asked to perform other duties that are reasonable within the area of expertise.

Requirements

• Able to bring new ideas to a team and creative repair solutions to elevate service to the highest level in the industry.
• Previous direct consumer experience in a customer-facing environment.
• Solutions oriented approach to challenges/issues.
• Outstanding time management skillset with the ability to prioritize without direct supervision.
• Ability to completely strip and replace all guitar hardware including electronics.
• Basic understanding of carpentry.
• Confident working with highly valuable vintage and new guitars.
• Existing understanding of guitar tools and repair techniques.
• Working with high-profile artists on historically important instruments with discretion.
• Able to communicate with other techs.
• Willingness to learn about all Gibson brands.
• Fluent in English and regional language.
• Guitar playing / knowledge is highly advantageous.
• Extensive expert knowledge of guitar components.
• Extensive expert knowledge of guitar makes and models.
• Ability to use Microsoft Office applications and learn project management software.
• Passionate about working and winning in a team environment.
• Ability to work with empathy and sensitivity when handling a customer’s sentimental instrument.
• Driven and results oriented.
• Clear and logical thinker.
• Work well in high pressure and time sensitive situations.
• Relish working in a company with a diverse, challenging, and fast paced environment.

Skills

• Guitar repair and servicing
• Re-fretting instruments
• Working with Nitro-Cellulose lacquer
• Sanding and buffing
• Painting and lacquering/finishing (plus)
• Re-valving and servicing amplifiers (plus)

Location

• London

Work Type

• In store
• Local travel within London
• Flexible schedule
• Evenings
• Weekends
• Holidays

Experience Level

• 5 plus years experience in guitar repair and servicing