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About the Role

Canopius is a market-leading cyber insurer seeking a Global Head of Incident Response to set the strategic direction, standards, and operating model for incident management globally. This role leads teams across the UK, APAC, and North America, ensuring a consistent, high-quality incident experience for policyholders while balancing client service, operational rigor, and commercial awareness. You will be the senior owner of incident management practices, vendor engagement, and performance, ensuring effective worldwide response to cyber incidents.

Responsibilities

Set the global standard for incident management by defining and owning global best practices, operating standards, and service expectations.
Ensure consistent delivery against SLAs, service quality measures, and compliance requirements in partnership with Claims and Underwriting.
Act as the senior escalation point for complex, sensitive, or high-severity incidents.
Lead and develop Cyber Incident Management teams across the UK, APAC, and North America.
Build a cohesive, follow-the-sun operating model with strong handovers and clear accountability.
Set culture, expectations, and development pathways for incident managers globally.
Collaborate with Procurement to refine the performance framework for incident response vendors.
Gather structured feedback from responders and Claims on vendor engagement and outcomes.
Partner with Procurement to manage vendor relationships, performance review, and panel evolution.
Understand underwriting requirements and ensure incident insights inform risk selection, portfolio management, and product development.
Work closely with Claims to ensure smooth coverage confirmation, escalation handling, and claim progression during live incidents.
Champion the effective use of incident data to inform analytics, trends, and strategic decision-making.
Lead continuous improvement of playbooks, workflows, and tooling.
Ensure lessons learned from real incidents translate into service enhancements and client preparedness initiatives.
Support development of client-facing content, preparedness sessions, and executive simulations.

Requirements

Proven experience leading teams in incident management, cyber response, claims, or crisis-driven professional services environments.
Strong people leadership and global team management experience across multiple regions and time zones.
Experience managing complex operational services with external vendor ecosystems.
Cybersecurity experience, particularly managing or overseeing incident response, is highly advantageous (hands-on technical expertise is not required).
Strong project and programme management skills, with the ability to bring structure to fast-moving, high-pressure situations.
Clear, confident communicator able to engage credibly with clients, vendors, and senior internal stakeholders.
Strong understanding of how data and insights can be used to improve service delivery, performance management, and strategic decision-making.
High judgement, empathy, and composure under pressure, with a strong service mindset.

Skills

Leading Change
Leading Teams
Stakeholder engagement
Collaboration and teamwork
Adapting to change
Continuous Improvement
Innovation
Resilience
Future Focused

Location

UK
APAC
North America

Work Type

Hybrid working

Salary/Compensations

Competitive base salary

Benefits

Comprehensive benefits package focusing on wellbeing
Hybrid working
Competitive base salary
Non-contributory pension
Discretionary bonus
Insurances including health (family) and dental cover
Benefits to enhance financial, physical, social and psychological health

About the Company

Canopius is a global specialty lines (re)insurer.
One of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.
Fosters a distinctive, positive culture which enables employees to bring their whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Based in incredible new offices in the heart of the City of London.
Operates a flexible, hybrid working model.
Committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

Equal Opportunity

Fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment.
All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate.
Encourage and welcome applicants from all diverse backgrounds.
Make reasonable adjustments throughout the recruitment process and during employment.
Please let us know if you require any information in an alternate format or any other reasonable adjustments.