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About the Role

The 3PL Operations Manager is responsible for leading Diageo Australia’s end-to-end transportation and 3PL warehousing agenda, ensuring finished goods move safely, efficiently and on time across the national network. This role oversees transport execution, warehouse partner performance, customer delivery service, cost control and operational governance across multiple sites and third-party logistics partners. Collaborating with various internal teams and external providers, you will deliver strong service, supplier performance, and cost control while promoting continuous improvement across the transport network.

Responsibilities

Lead national transport and 3PL warehousing operations across customer deliveries, inter-warehouse transfers, reverse logistics and carrier execution, ensuring service, safety and delivery performance.
Manage transport providers and 3PL warehouse partners against agreed contracts, SLAs and targets, driving strong supplier governance, performance reviews and corrective actions.
Oversee transport execution at Huntingwood, including truck bookings, dock scheduling, carrier coordination, driver check-in processes and transport documentation.
Own transport cost control and budget performance, including spend tracking, invoice validation, rate management, accrual support and identification of productivity and cost-saving opportunities.
Protect customer service and delivery compliance by managing OTIF performance, proof of delivery, retailer requirements and claims resolution across shortages, damages, returns and delivery issues.
Ensure transport activities operate in line with Chain of Responsibility, safety, compliance and transport risk requirements, while strengthening business continuity and operational controls.
Drive continuous improvement across transport planning, provider performance, claims reduction, digital visibility, network efficiency and CHEP pallet management to improve service, cost and operational performance.

Requirements

Extensive experience in transport, logistics, warehousing or 3PL operations within FMCG, consumer goods, manufacturing, retail or other fast-paced supply chain environments.
Strong experience managing transport providers, 3PL warehouse partners, SLAs, critical metrics, and supplier performance across complex distribution networks.
Solid understanding of transport operations, customer delivery requirements, claims management, cost control and service performance in a national logistics environment.
Knowledge of Chain of Responsibility, transport safety, compliance and risk management requirements within the Australian market.
Strong commercial and analytical capability, with experience managing budgets, freight spend, rate cards, invoice validation and identifying productivity opportunities.
Proven ability to work cross-functionally with logistics, customer service, planning, finance, procurement and external providers to solve issues and improve performance.
Strong stakeholder management, problem-solving and continuous improvement skills, with the ability to manage multiple priorities and drive outcomes in a dynamic operational environment.

Skills

Transport execution
Warehouse partner performance management
Customer delivery service
Cost control
Operational governance
Logistics collaboration
Supplier performance management
Continuous improvement
Chain of Responsibility
Safety compliance
Transport risk management
Stakeholder management
Problem-solving
Commercial capability
Analytical capability

Location

Huntingwood

Work Type

Hybrid working

Experience Level

Extensive experience in transport, logistics, warehousing or 3PL operations
Strong experience managing transport providers, 3PL warehouse partners, SLAs, critical metrics, and supplier performance
Solid understanding of transport operations, customer delivery requirements, claims management, cost control and service performance

Salary/Compensations

Market-leading salary

Benefits

Performance-driven bonus
Industry perks
Flexible ways of working
Hybrid working with no set office days
Industry-leading family leave
Generous paid parental leave for all parents
Support for life’s key moments
Comprehensive health & wellbeing support
Mental health resources
Wellbeing initiatives
Employee assistance programmes
Access to global opportunities
Leading learning programmes
Clear pathways for development
Employee discounts and experiences across our iconic portfolio

About the Company

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company.
We create brands consumers love.
Join us to create a career worth celebrating.
Supply Chain & Manufacturing is where our brands are made, moved and delivered to the world.
It’s fast-paced and hands-on, with teams working together to ensure quality, efficiency and sustainability at every stage.
From sourcing ingredients to getting products into customers’ hands, you’ll play a role in delivering the brands people know and love.
Our purpose is to celebrate life, every day, everywhere.
We embrace diversity in the broadest possible sense.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world.
Our founders were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills.
In our supportive culture, your voice will be heard and you’ll be empowered to be you.
Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands.
From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities.
Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Join us, and you’ll collaborate with talented people from all corners of the world.
Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

Equal Opportunity

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you.
You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.