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About the Role

As a Strategic Account Manager with TGE Freight, you will be responsible for leading key strategic accounts. Your primary goal will be to maximise TGE Freight's profile, increase share of wallet, and strengthen customer loyalty to optimise retention and expansion. You will develop, expand, and solidify long-term relationships with customers, ensuring key business retention and growth across the customer footprint and the TGE Freight network. This role requires active collaboration and solution development to deliver exceptional value and outcomes for our government clients.

Responsibilities

Understand customer strategies, future vision, and needs to position TGE Freight solutions for growth and satisfaction
Engage with TGE Executives and customer Boards on strategic updates and commercial decision-making
Negotiate contracts, annual rate reviews, and terms with executive clients, both nationally and globally
Identify cross-sell and upsell opportunities to grow customer accounts
Lead internal and external stakeholders through complex negotiations, onboarding, and solution development
Collaborate with Commercial Solutions, Pricing, Operations, and other teams to deliver innovative customer solutions
Proactively manage contract health, renewals, and financial outcomes
Prepare detailed portfolio plans with operational and financial reporting for management review
Regularly engage with customers to oversee satisfaction, volumes, and continuous improvement
Lead customer presentations and planning sessions using advanced sales tools and templates
Maintain accurate CRM records and sales forecasts, progressing opportunities within target timeframes
Embed sales methodology and best practices across systems and reports

Requirements

Commercially savvy professional with exceptional communication skills, able to influence at the executive level
Strong experience managing complex, high-value accounts
Desired government experience and a keen understanding of government environments
Ability to drive revenue growth, uncover opportunities, and deliver exceptional client outcomes
Advanced proficiency with CRM systems and sales tools
Minimum 5 years in face-to-face sales or account management
Experience working with large enterprise clients (highly regarded)
Membership in a relevant professional association (desirable)

Skills

Sales
Account Management
Negotiation
Client Relationship Management
CRM Systems
Sales Forecasting

Location

Australia
New Zealand

Work Type

Full-time
Flexible work
Work from home

Experience Level

Minimum 5 years in face-to-face sales or account management
Experience working with large enterprise clients (highly regarded)

Education Level

Degree-qualified in Business, Logistics, Sales, or Marketing (preferred)

Salary/Compensations

Competitive salary above industry standards

Benefits

Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond

About the Company

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand.
We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.
We care about our customers, our people, and our planet.
We are always innovating and improving our services.
We are driven by passion and purpose, and we never stop.
With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand.
Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.

Equal Opportunity

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.
As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.
Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.