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About the Role

This role is critical in ensuring the efficient and effective rostering of client services across our home care network. You will play a key part in delivering personalised, integrated, and high-quality care by aligning staff skills with client needs and preferences.

Responsibilities

• Manage accurate and timely rostering of services to meet client needs and organisational standards
• Act as the first point of contact for care staff regarding rostering requirements
• Ensure compliance with aged care standards, funding requirements, WHS, and enterprise agreements
• Collaborate with clients, their support networks, and care coordinators to uphold client choice and dignity
• Monitor KPIs related to travel time, missed services, and labour hire
• Provide training and support on rostering systems and processes
• Participate in audits and continuous improvement initiatives

Requirements

• Experience with rostering systems and database management – we use AlayCare
• Strong computer literacy, including Microsoft Office and ability to learn new systems
• Knowledge of EBAs, penalty rates, and scheduling across multiple sites
• Excellent communication, negotiation, and problem-solving skills
• The ability to work independently and as part of a team in a fast-paced environment
• Commitment to person-centred care and respect for diversity
• An empathetic nature and have patience, particularly when dealing with our senior clients
• A valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, must be verified prior to commencing employment

Skills

• Rostering systems
• Database management
• AlayCare
• Microsoft Office
• EBAs
• Penalty rates
• Scheduling
• Communication
• Negotiation
• Problem-solving
• Teamwork
• Person-centred care
• Diversity
• Empathy
• Patience

Location

• HC Narrabeen

Work Type

• Full-Time
• 12-month Max term contract
• Monday to Friday – 9am-5pm

Benefits

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading: 17.5% pay top up on paid leave

About the Company

• RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home.
• Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.
• RSL LifeCare is a leader in senior living, providing high quality retirement villages, aged care homes (nursing homes) and personal home care throughout NSW and the ACT.
• Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not-for profit organisation which began as a haven for war veterans and today is open to all Australians.

Equal Opportunity

• We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.
• We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants.
• We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.