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About the Role

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide their vehicle purchase in a no-haggle sales environment. Key responsibilities include responding to leads, answering questions, providing information, and guiding customers from initial contact to an in-store experience, ensuring exceptional customer service throughout.

Responsibilities

• Interact with hundreds of customers online, over the phone, and in person.
• Guide customers through their vehicle purchase in a no-haggle sales environment.
• Respond to leads in a timely fashion.
• Answer customer questions and provide information.
• Guide customers effectively from phone and internet contact to an in-store experience.
• Provide an exceptional customer experience.
• Help customers select their perfect vehicle.
• Negotiate terms to ensure payment options meet customer lifestyles, budgets, and expectations.
• Close the deal.
• Provide exceptional customer experience both before and after purchase.
• Drive loyalty by following up to ensure customer satisfaction.
• Help transition customers to the Service department to support their ownership experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience, retail preferred.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Skills

• Communication skills
• Listening skills
• Consultative skills
• Interpersonal skills
• Organizational skills

Location

• Nationwide

Work Type

• Full-time

Experience Level

• Prior sales experience, retail preferred

Education Level

• High school diploma or equivalent

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to YouDecide discounts
• Participation in DRVPNK mission

About the Company

• AutoNation is one of the largest automotive retailers in the United States.
• Offers innovative products, exceptional services, and comprehensive solutions.
• Empowers customers to make the best decisions for their needs.
• Has a network of dealerships nationwide strengthened by a recognized brand.
• Offers a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services.
• Through DRV PNK, has raised over $40 million for cancer-related causes.
• Committed to making a positive difference in the lives of its Associates, Customers, and the communities it serves.

Equal Opportunity

• AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.
• Welcomes candidates from all backgrounds who are passionate about making a positive impact.
• Encourages application even if candidates do not meet every requirement.
• Values innovation, teamwork, and a commitment to making a positive impact in the world.