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About the Role
The Technical Support Engineer serves as the first point of contact for customer technical inquiries, providing foundational troubleshooting support and ensuring timely resolution or escalation of issues. This role supports customers across the APAC region.
Responsibilities
- Serve as the first point of contact for customer inquiries.
- Provide APAC regional support and collaborate across time zones.
- Troubleshoot and escalate issues.
- Manage support tickets and documentation.
- Support senior engineers on critical cases.
- Maintain KB articles and documentation.
Requirements
- Bachelor’s degree in a related field.
- 2+ years of relevant experience.
- Fluent in English and Japanese.
- Strong communication skills.
- Ability to work flexible APAC hours.
- On-call participation.
- Team collaboration.
- Customer-focused mindset.
Skills
- DOCSIS
- PON
- Networking fundamentals
- Linux basics
- Troubleshooting skills
Location
- APAC region
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- Bachelor’s degree
About the Company
- Vistance Networks shapes the future of communications technology, pushing past what is possible.
- We deliver solutions that bring reliability and performance to a world always in motion.
- Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.
- Aurora Networks (formerly CommScope’s Access Networks Solution segment) is the world’s leading provider of access network solutions.
- Our comprehensive, end-to-end product portfolio supports global service providers with innovative, leading-edge HFC, PON and broadband network products.
- If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.
Equal Opportunity
- Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.