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About the Role

We are looking for a Head of Education Services to build the learning engine that helps our ERP customers get more value, faster. You’ll lead a market-leading education and enablement capability for our Mid Market ERP business, turning onboarding, adoption and partner enablement into a real growth lever for customers and for MYOB.

Responsibilities

• Own and deliver the strategy for MYOB’s Mid Market Education Services capability, from early design through to commercial scale.
• Build and lead a high-performing team that can design, deliver and improve education programs at scale.
• Lead Education Services as a shared commercial platform across Services, Marketing, Customer Success and Partner go-to-market teams.
• Own the revenue plan and shape the learning services model, including pricing, packaging, certification, subscriptions and recurring revenue opportunities.
• Build scalable, omnichannel learning experiences across live digital, on-demand, in-product, partner-led and high-touch delivery.
• Partner across Product, Customer Success, Sales and Services to lift onboarding, adoption, engagement and retention, using clear performance reporting to keep improving.

Requirements

• Significant senior leadership experience in customer education, enablement, learning services or training within SaaS ERP technology or enterprise software.
• Proven success building and scaling learning functions with measurable impact on product adoption and customer outcomes ideally in an ERP environment.
• Experience developing and commercialising education or training offers, including revenue or P&L accountability.
• Strong commercial acumen, with the ability to connect learning investment to business outcomes and explain the return on enablement.
• Strong cross-functional leadership across Product, Services, Customer Success, Sales and Marketing, with a track record of building high-performing teams through growth or change.
• Deep knowledge of adult learning and modern digital learning approaches, plus experience using customer insights and product usage data to drive continuous improvement.

Work Type

• Hybrid

Experience Level

• Senior leadership

Benefits

• Flexible, hybrid workplace
• Home office setup financial assistance
• Corporate discounts and vouchers
• Wellbeing support through Sonder partnership
• In-house training and programs
• LinkedIn Learning access
• Conference and study assistance
• Variety of leave options (purchased leave, parental leave, domestic violence leave, transgender leave, community leave, study leave)
• Access to communities focused on Wellness, Belonging, and the Planet

About the Company

• Leading business management solution focused on helping businesses in Australia and New Zealand start, survive and succeed.
• Believes that when businesses run smoothly, everybody benefits.
• Provides tools for people to focus on what matters and achieve their goals.
• Offers the opportunity to use skills to help businesses thrive, shape the future of work, and grow alongside the company and communities.

Equal Opportunity

• Proud to be an equal opportunity employer.
• Encourages applications from individuals who may not meet every requirement.
• Commits to responding to every applicant as a Circle Back Initiative Employer.