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About the Role

State Farm is seeking to become a Next Gen Good Neighbor by leveraging technology to strengthen human connections and enhance customer experiences. Employees will focus on applying judgment, empathy, and expertise in critical moments.

Responsibilities

• Collect vehicle information from repair shops or customers.
• Complete initial and supplemental estimates via photos or in person.
• Serve as the first point of contact to explain coverage, estimate vehicle damage, and guide customers through the claims process with Remarkable® service.
• Utilize automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Apply knowledge of market value and other factors affecting reparability.
• Evaluate bid content, photo documentation, vehicle damage, and causation.
• Handle inbound and outbound calls to customers and repair shops.
• Deliver exceptional customer service throughout the claims process.
• Address customer inquiries and concerns promptly and professionally.
• Interact with parties who express strong emotions or concerns about inspections or claim resolutions.

Requirements

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and Resourcefulness.
• Physical agility for stooping, bending, and lifting to evaluate vehicle damage.
• A valid driver’s license is required.
• Must successfully complete all required training, including proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks.
• May be asked to participate in pre-employment assessments.

Skills

• Motor Vehicle Physical Damage Appraiser License
• CCC One and/or Mitchell knowledge
• I-CAR Platinum Certification

Location

• Remote-Field
• Austin, TX

Work Type

• Remote
• Field
• Full-time

Experience Level

• Entry Level
• Mid Level

Salary/Compensations

• $59,059.65 - $82,000 annually
• Potential yearly incentive pay up to 15% of base salary

Benefits

• Compensation based on a 38:45-hour work week.
• Annual raise and bonus.
• Robust health and wellbeing programs.
• State Farm pays most of your healthcare premium.
• Multiple healthcare plan options, including a high deductible plan.
• 100% coverage for in-network preventative care.
• Vision, dental, telemedicine, and 24/7 mental health professional access.
• Educational benefits including industry-leading training programs.
• Tuition assistance programs.
• Employee resource groups.
• Mentoring.
• Fertility/IVF/adoption assistance.
• College coaching.
• National discount programs.
• Interactive monthly financial workshops.
• Free financial coaching.
• State Farm Federal Credit Union access.
• Generous time off policies.
• Up to 20 days of paid time off annually.
• Parental leave.
• Paid holidays.
• Celebration day.
• Life leave (40 hours/year).
• Bereavement leave.
• Community service/education support days.
• Matching Gift Program.
• Good Neighbor Grant Program.
• Employee Assistance Fund.
• Free financial advisors.
• 401(k) plan with company contributions up to 7% of salary.

About the Company

• Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm.
• We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.