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About the Role

State Farm is committed to being good neighbors and investing in communities. We are evolving to become a Next Gen Good Neighbor, leveraging technology to enhance customer experiences and strengthen human connections. Employees will focus on applying judgment, empathy, and expertise.

Responsibilities

• Collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person.
• Serve as the first point of contact to explain coverage, estimate vehicle damage, and guide insureds through the claims process with Remarkable® service.
• Utilize automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Apply knowledge of market value and other factors affecting reparability.
• Evaluate bid content, photo documentation, vehicle damage, and causation issues.
• Handle inbound and outbound calls to customers and repair shops.
• Deliver exceptional customer service throughout the claims process, promptly addressing inquiries and concerns.
• Interact with parties who may express strong emotions or concerns about inspections or claim resolutions.

Requirements

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and Resourcefulness.
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates.
• A valid driver’s license is required.
• Must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks.
• May be asked to participate in new pre-employment assessments.

Skills

• Motor Vehicle Physical Damage Appraiser License
• CCC One and/or Mitchell knowledge
• I-CAR Platinum Certification

Location

• Austin, TX

Work Type

• Remote-Field
• Flexible work shifts
• Overtime and/or irregular hours

Experience Level

• Significant relevant experience (for high end of salary range)

Salary/Compensations

• $59,059.65 - $82,000 annually
• Potential yearly incentive pay up to 15% of base salary

Benefits

• Compensation based on a 38:45-hour work week.
• Annual raise and bonus.
• Robust health and wellbeing programs.
• State Farm pays most of your healthcare premium.
• Multiple healthcare plan options, including a high deductible plan.
• 100% coverage for in-network preventative care.
• Access to vision, dental, telemedicine, and 24/7 mental health professionals.
• Educational benefits including industry leading training programs, tuition assistance, employee resource groups, and mentoring.
• Fertility/IVF/adoption assistance.
• College coaching.
• National discount programs.
• Interactive monthly financial workshops.
• Free financial coaching.
• State Farm Federal Credit Union.
• Generous time off policies (up to 20 days annually).
• Parental leave.
• Paid holidays.
• Celebration day.
• Life leave (40 hours/year).
• Bereavement leave.
• Community service/education support days.
• Matching Gift Program.
• Good Neighbor Grant Program.
• Employee Assistance Fund.
• Free financial advisors for retirement planning.
• 401(k) plan with company contributions up to 7% of salary.

About the Company

• State Farm is committed to being good neighbors, helping people, investing in communities, and making the world a better place.
• We are moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.