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About the Role

Mission Australia is seeking a proactive and highly organised Administration Officer to provide essential administrative support to our customer experience team. This role is ideal for someone who thrives in a fast-paced environment, exercises sound judgement, and is committed to delivering high-quality administrative support with professionalism, confidentiality, and sensitivity. Reporting to the customer hub manager, you will play a key role in ensuring the smooth day-to-day operation of the office while supporting rent review team and service delivery outcomes across Mission Australia Housing.

Responsibilities

Providing high-level administrative support
Managing records, databases, filing systems, and archiving processes
Handling housing inboxes, tenant enquiries and feedback with professionalism and discretion
Coordinating meetings, agendas, minutes, room bookings, and catering
Preparing bulk correspondence for tenant communication
Supporting the customer hub and rent review teams with reports and documentation
Supporting financial administration, reimbursements and invoicing
Organising travel bookings and fleet vehicle servicing
Maintaining office supplies, assets, and inventory systems
Supporting compliance with organisational policies and procedures

Requirements

Relevant qualification and/or demonstrated experience in administration support
Strong organisational and time-management skills
Experience in community services and or social housing
Excellent written and verbal communication abilities
High attention to detail and confidentiality
Ability to work effectively in a busy and complex environment
Strong interpersonal skills and ability to build relationships
Confidence using Microsoft Office Suite, including Word, Excel, and PowerPoint
Ability to work independently and as part of a team
Undertake a national police history check, qualifications, referee checks and WWCC

Skills

Microsoft Office Suite
Word
Excel
PowerPoint

Location

Blacktown, NSW

Work Type

Perm
Full Time
35 hours/week

Salary/Compensations

Attractive Salary + Super + Salary Packaging

Benefits

Rewarding Work
Not-for-profit salary packaging, reducing your tax
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

About the Company

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.
United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country.
Together we’re building hope and possibility for all.
Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive.
Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact.
Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration.
We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services.
Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.
Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential.
That’s why we stand together with Australians in need, until they can stand for themselves.

Equal Opportunity

We are committed to creating a diverse and inclusive working environment.
We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au