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About the Role

As a Scheduling Coordinator, you will play a key role in planning and organizing services to ensure they run smoothly and meet customer needs. You will work closely with the supply and demand team to improve scheduling processes using data and systems, ensuring customers receive timely, high-quality support. You will be the first point of contact for service changes, managing care worker schedules, making quick adjustments, and coordinating third-party bookings. Your work will directly impact the independence and well-being of our customers.

Responsibilities

Schedule and manage care worker rosters, including intraday changes and leave requests.
Ensure compliance with rostering guidelines, training, and funding requirements.
Coordinate third-party service bookings and supplier engagement.
Act as first point of contact for customer scheduling enquiries, providing timely and friendly support.
Use systems to maintain accurate data and support payroll accuracy.
Provide workforce insights to leaders and assist with recruitment alignment.
Deliver occasional after-hours support when rostered.
Promote safety, quality, and compliance in all activities.

Requirements

Experience in scheduling or rostering is ideal but not essential; applicants from a call centre or customer support background looking for a career change are welcome.
High attention to detail and commitment to quality and compliance.
Ability to work to tight deadlines and manage changing priorities.
Strong communication skills and empathy for customers and colleagues.
Proficiency in Microsoft Office and general administration practices.

Skills

Experience using Procura/Genesys/Tableau/Easy Roster would be highly regarded.

Location

Hornsby

Work Type

Full-time
Hybrid

Benefits

Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
Flexible Work Options – hybrid role combining WFH & Branch days
Career development with full access to LinkedIn Learning & internal opportunities
Staff discounts across our insurance products, travel and retail partners
Fitness Passport – discounted access to 1,500+ gyms & facilities
Novated Car Leasing options through our partners Maxxia or Flair Cars
14 weeks paid Parental Leave

About the Company

At Australian Unity, we’re reimagining how health and care are delivered in local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives while staying connected to supportive communities.

Equal Opportunity

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.