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About the Role

We are seeking an experienced Collections Representative to join our team. This role involves high-volume outbound calls to negotiate, service, and collect on portfolio accounts, while delivering outstanding customer service and maximizing recovery of arrears.

Responsibilities

• Deliver outstanding customer service to maximize satisfaction and mitigate complaints or escalations.
• Provide accurate advice on products, services, and accounts.
• Maximize recovery of arrears to ensure targets are consistently met.
• Work toward solutions with customers through empathy and negotiation.
• Make sound decisions based on customer’s ability and willingness to pay, aligned with legislative and policy guidelines.
• Implement timely resolutions for delinquent or irregular accounts.
• Maintain accurate records in collections and servicing systems while ensuring confidentiality.
• Follow up on accounts to ensure payment plans are fulfilled.
• Comply with regulations by completing required training and testing.
• Contribute proactively in team meetings to improve collections and recovery strategies.
• Achieve KPIs and targets on both individual and departmental levels.
• Perform account administration and other duties as required.

Requirements

• Experience in collections, customer service, or sales call center environments.

Skills

• Excellent time management and self-motivation skills.
• Flexibility and adaptability to thrive in a fast-paced environment.
• Ability to work rostered hours when required.
• Intermediate Microsoft Office proficiency.
• Strong negotiation skills with patience, perseverance, and empathy.

Location

• Australia
• Fiji
• New Zealand

Work Type

• Full-time

Experience Level

• Experienced

Benefits

• Comprehensive benefits package including health insurance and retirement plans.
• Professional development opportunities to support career growth.
• Discounted hotel stays across Australia, Fiji, and New Zealand.
• Subsidized private health cover upon successful completion of probation.

About the Company

• Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
• Our dedicated associates help the company achieve its mission to put the world on vacation.
• Innovation and growth keep our work interesting and fun.
• Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• Hospitality is at the heart of all we do at Travel + Leisure Co.
• Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
• We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
• Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs.
• We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year.
• We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.

Equal Opportunity

• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
• If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.