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About the Role

Team Global Express is seeking an experienced Account Manager to join our NSW Sales Team for a 12-month Fixed Term Contract basis. The role is suited to someone who can build strong relationships, manage a portfolio of accounts, and drive growth through both retention and new opportunities. As an Account Manager, you will manage and grow a set of existing accounts, acting as the primary point of contact for your customers. You will be responsible for improving customer satisfaction, identifying upsell and cross-sell opportunities, and collaborating across the business to support operational and commercial outcomes.

Responsibilities

• Build and maintain strong relationships with mid-market customers
• Develop and execute account growth strategies aligned to customer needs
• Conduct regular business reviews and present tailored insights to customers
• Identify cross-sell opportunities across business units and product lines
• Collaborate with Operations, Commercial and Customer teams to resolve issues
• Manage forecasting, reporting and account performance through CRM tools
• Reduce churn by identifying risks and supporting proactive customer engagement
• Stay informed on customer activity, market trends and compliance requirements
• Advocate for customers internally and support strategic solution development

Requirements

• Commercially focused with experience in sales and account management
• Confident managing multiple stakeholders while delivering strong customer outcomes
• Minimum 3 years’ experience in a sales or account management role
• Experience working with mid-market or complex accounts (logistics/transport preferred)
• Strong analytical and Excel skills
• Ability to prepare and deliver business reviews and presentations
• Strong communication, problem-solving and influencing skills
• Valid driver’s licence

Skills

• Sales
• Account Management
• Analytical
• Excel
• Business Reviews
• Presentations
• Communication
• Problem-solving
• Influencing

Location

• NSW

Work Type

• 12-month Fixed Term Contract
• Full-time

Experience Level

• Minimum 3 years’ experience in a sales or account management role

Education Level

• Relevant tertiary qualifications in Business, Sales, Marketing or similar (preferred)

Salary/Compensations

• Competitive salary + incentives
• Competitive salary above industry standards

Benefits

• Opportunities for development and career progression
• Exposure to national customers and major brands
• Supportive and high-performing team culture
• Upskilling, training, mentoring
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards

About the Company

• Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand.
• We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.
• We care about our customers, our people, and our planet.
• We are always innovating and improving our services.
• We are driven by passion and purpose, and we never stop.
• Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand
• With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand.
• Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.

Equal Opportunity

• We celebrate difference.
• We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.
• As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.
• Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.