Associate Director, Client Management at Vouch Insurance | San Francisco | Rezi

Associate Director, Client Management at Vouch Insurance

Associate Director, Client Management

Vouch Insurance · San Francisco

2 weeks ago

Associate Director, Client Management

Vouch Insurance · San Francisco

20 days ago
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About the Role

You will own and grow a strategic book of commercial insurance accounts, serving as a senior advisor to executive stakeholders at venture-backed companies. This role requires managing complex coverage, driving retention and expansion, and operating with high autonomy in a fast-paced environment.

Responsibilities

  • Manage and grow a strategic book of commercial insurance accounts exceeding $1M in revenue.
  • Lead end-to-end renewal strategy, including risk advisory and coverage gap analysis.
  • Drive client retention and revenue expansion through cross-selling and proactive risk management.
  • Manage complex coverage conversations for Management Liability, Cyber/Tech E&O, GL, Professional Liability, and Workers’ Compensation.
  • Partner with the Placements team to provide client context and risk narratives for market submissions.
  • Support new business by engaging in late-stage sales conversations and ensuring smooth client handoffs.
  • Operate independently to manage competing priorities and complex client situations.
  • Mentor team members and contribute to onboarding and training initiatives.
  • Utilize AI-powered tools to improve coverage accuracy, renewal efficiency, and communication.

Requirements

  • 5+ years of commercial insurance brokerage experience.
  • Demonstrated track record of independently managing a complex P&C book.
  • Deep coverage knowledge across General Liability, Management Liability, Cyber/Tech E&O, and Professional Liability.
  • Active P&C License.
  • Experience managing high-touch client relationships at Series A–C companies.
  • Proven ability to navigate funding-stage triggers and board-level dynamics.
  • Strong track record of account retention and growth.
  • Excellent communication skills with the ability to translate complex concepts for non-expert audiences.

Skills

  • Commercial insurance brokerage
  • P&C insurance
  • Risk advisory
  • Client relationship management
  • Management Liability (D&O, EPLI, Fiduciary)
  • Cyber/Tech E&O
  • Professional Liability
  • Strategic planning
  • AI-powered workflow tools

Location

  • San Francisco
  • New York
  • Chicago

Work Type

  • Full-time

Experience Level

  • 5+ years

Salary/Compensations

  • San Francisco & New York: $150,000 – $180,000 per year + 20% variable annual bonus
  • Chicago: $140,000 – $165,000 per year + 20% variable annual bonus

Benefits

  • Competitive compensation and equity packages
  • Health, dental, and vision insurance
  • Parental leave
  • Flexible vacation time
  • Wellness allowance
  • Technology allowance
  • Company-sponsored personal and professional development
  • L&D partnerships with Ethena and monthly Lunch & Learns
  • Wellbeing perks including Peloton, Fetch, OneMedical, and Headspace care+
  • Caregiver support including dependent care FSA and Care.com membership
  • Regular performance reviews and promotion opportunities

About the Company

  • Vouch is a company that prioritizes its people and focuses on building a diverse team.

Equal Opportunity

  • Vouch is an equal-opportunity employer that welcomes people from different backgrounds, experiences, perspectives, and ranges of abilities.
  • Reasonable accommodations are available for the application and interview process upon request.