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About the Role

As a sales-minded, customer-oriented, and collaborative individual with a strong sense of ownership and a people-first mindset, you will assist the Boutique Manager with the efficient day-to-day management of the Boutique. You will partner with leaders in the director's absence, lead by example, and encourage optimum standards and activities amongst the team, monitoring customer service, product care, staff presentation, and teamwork.

Responsibilities

Oversee and support the team in upholding the highest level of customer service standards, including prompt response to telephone queries and after-sales care.
Establish, maintain, and encourage good customer relationships, including welcoming customers, presenting new collections, and keeping in touch.
Ensure customers are introduced to the customer database and maintain the system by obtaining and inputting customer details, providing CRM support.
Encourage and support selling staff in maintaining a focus on commercial objectives and goals, assisting management in driving and tracking sales.
Coach the team in applying expert standards of product knowledge and selling skills to maximize sales opportunities.
Communicate appropriately and effectively with colleagues, management, and senior leadership.
Ensure suitable organization, communication, and monitoring of weekly quotas and daily breaks.
Ensure timely distribution and communication of the CHANEL Charter to all staff, monitoring understanding and adherence.
Maintain absolute confidentiality of the Company’s commercial activities and internal affairs.
Ensure the highest visual standards are respected by monitoring the handling and storing of goods and ensuring all stock is security tagged.
Check the correct ticketing and quality of products by the team at the point of sale.
Assist with the management of any display or maintenance requirements.
Assist with monitoring time and absence management amongst the team.
Ensure the dress code, grooming guidelines, and high standards of personal presentation are adhered to by the team.
Maintain the uniform in good condition and ensure the team wears and maintains the uniform as required.
Ensure the Boutique, including customer, stock, and staff areas, are clean and tidy at all times.
Coach fashion advisors in the moment, ensuring they acquire and apply learning from trainings.
Liaise with management to create a daily brief for weekly execution, spearheading informational and participatory morning meetings.

Requirements

Solid fashion retail background with successful track record/strong selling skills.
An approachable, exceptional interpersonal skills team player.
An excellent communicator, ability to tell stories and articulate details to capture audiences’ attention.
Initiative-driven, combining a strategic and spontaneous approach for building strong and personalized relationships.
Integrity and professionalism with high levels of emotional intelligence (EQ).
Proficiency in French will be considered an asset, but not mandatory.

Skills

Sales-minded
Customer oriented
Collaboration
Ownership
Flexibility
People-first mindset
Customer service
CRM support
Product knowledge
Selling skills
Communication
Visual merchandising
Coaching
Interpersonal skills
Storytelling
Strategic thinking
Problem-solving

Location

CHANEL Bloor Boutique in Holt Renfrew North York, Ontario

Work Type

Full-time
Permanent

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$100,000-110,000CAD annually + commission + bonus

Benefits

Private medical and dental insurance
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Option to add family members to benefits
Strong company pension plan
Bonus program
Generous vacation days
Sick leave
CSR (volunteering) days
Day off for birthday
Robust global parental leave policy
24/7 access to Employee Assistance Program (EAP) including counseling, legal support, wellness services, and financial guidance.
Mentorship programs
Learning opportunities
Career advancement opportunities

About the Company

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
The House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
This means everyone can grow, continue to be inspired and feel included, now and in the future.
The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
CHANEL CANADA ULC. welcomes all applicants for this position.
We are committed to fair and accessible employment practices.
Accommodations are available upon request for candidates with disabilities throughout the recruitment process.