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About the Role
This role will drive and coordinate the claims service of our new motor insurance product, using your interest and knowledge in motor insurance to grow our customer base. Consulting with customers directly, you will provide exceptional service assisting with claims queries from start to finish. This is a great opportunity to become a subject matter expert as you drive the delivery of a superior customer experience at the time of need.
Responsibilities
- Drive and coordinate the claims service of our new motor insurance product
- Consult with customers directly to provide exceptional service
- Assist with claims queries from start to finish
- Drive the delivery of a superior customer experience
Requirements
- Minimum 3 years’ experience in the insurance /finance sector managing claims
- Strong customer service experience
- Excellent communication and stakeholder management skills
- An analytical mindset and attention to detail
- High level of initiative and ability to prioritise tasks in an agile environment
Skills
- Motor insurance knowledge
- Customer service
- Communication
- Stakeholder management
- Analytical mindset
- Attention to detail
- Initiative
- Prioritisation
Location
- Hybrid working
Work Type
- Hybrid
Experience Level
- Minimum 3 years’ experience
Benefits
- 5 weeks leave per year
- 15 days personal/carer’s leave
- Award winning training programs
- Access to programs to stay healthy
- AUD$500 wellbeing payment per year
- AUD$295 new starter e-voucher for WFH setup
- Access to Family Care (parental leave)
- Volunteer opportunities
- Work in state-of-the-art Green Star rated offices
- Dress for your day policy
- Tree planted for every new employee
About the Company
- Zurich is on a journey towards a brighter future, focused on career, wellbeing, and community.
- Zurich is a values-led organisation and a leader in the insurance industry.
- Zurich has a track record of making a real difference and continuously taking steps toward a sustainable future.
- Zurich is committed to creating ways of working that ensure employees are helping to create a brighter future.
- Zurich offers a professional, supportive culture with ongoing mentoring/training, flexibility, and great benefits.
Equal Opportunity
- Zurich is an equal opportunity employer.
- We are committed to ensuring that our recruitment process is fair and accessible for all candidates.
- If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.