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About the Role

At Baxter, we are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Responsibilities

Receive orders from domestic customers (distributors) and input them into the core system.
Input return orders, discount orders, and markup orders associated with shipments into the core system.
Collect legally mandated delivery destination data for biological products from distributors and register it in JDE.
Obtain detailed sales data from distributors and register it in JDE.
Register information such as pricing and delivery addresses.
Handle customer complaints and irregular cases, escalating as necessary.
Inform customers about delivery schedules.
Identify and assess customer needs to improve satisfaction.
Contribute to CS department KPIs by handling incoming calls and performing accurate tasks.
Understand relevant laws and regulations and perform duties in accordance with work procedure manuals.
Actively participate in system upgrades and new projects, offering opinions.
Participate in projects such as cost reduction and sales-related initiatives, executing tasks under manager's direction and supporting outsourcing teams for smooth operations.

Requirements

Experience with order processing (JDE/SAP related).
Experience with customer service and complaint handling.
Familiarity with collecting and registering sales data.
Understanding of relevant laws and regulations.
Ability to understand and follow work procedure manuals.
Willingness to actively participate in system upgrades and new projects.
Willingness to participate in cost reduction and sales-related projects.

Skills

JDE
SAP
Customer Service
Data Entry
Order Processing
Communication
Problem Solving
Project Management Support

Location

Domestic

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

About the Company

Baxter believes every person deserves a chance to live a healthy life.
Baxter is redefining healthcare delivery to make a greater impact.
Baxter's Mission is to Save and Sustain Lives.
Baxter fosters a culture of courage, trust, and collaboration.
Baxter empowers individuals to take ownership and make a meaningful impact.
Baxter strives for efficient and effective operations and holds employees accountable for exceptional results.
Baxter has been at the forefront of innovation since 1931, bringing smarter, more personalized care to patients worldwide.
Baxter is determined to make a lasting impact by redefining the healthcare journey.

Equal Opportunity

Baxter is an equal opportunity employer.
Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.