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About the Role

Branch Coordinators positively impact the lives of patients and their caregivers by phone and in person, delivering excellent customer service. They work collaboratively with patients, providers, and team members to ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators are crucial in ensuring the company is paid for services by obtaining necessary documentation to bill health insurance plans.

Responsibilities

Act as the first point of contact for patients arriving in person.
Answer inbound calls from customers on a multi-line phone system, providing information, troubleshooting issues, and escalating concerns when necessary.
Process branch duties including creating and working with new orders, reviewing multiple systems, confirming delivery appointments, verifying insurance, obtaining authorization of equipment, monitoring faxes, and performing data entry.
Gather documentation and information needed to meet insurance guidelines from sales teams, referrals, and/or patients.
Request health plan authorizations/information electronically or verbally.
Review new and recurring patient accounts to obtain necessary documentation from referral sources for billing insurance plans.
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
Perform outbound customer satisfaction calls to patients and referrals.
Conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
Perform functional tests on certain respiratory equipment.
Perform other duties as required.

Requirements

High School Diploma or equivalent.
At least one year of related work experience.
Intermediate to advanced computer skills.
Proficient working within multiple systems at once.
English language proficiency (reading, writing, verbal).
Intermediate level math skills.
Experience utilizing a multi-line phone system.

Skills

Organizing
Problem Solving/Analysis
Patient Focused
Teamwork
Time Management/Multi-tasking
Effective communication in person, on the phone and electronically
Computer Skills
English (reading, writing, verbal)
Mathematical Skills

Location

Nationwide

Work Type

Onsite
Remote
Hybrid

Experience Level

At least one year of related work experience
At least two years’ experience in an office environment, healthcare setting or call center

Education Level

High School Diploma or equivalent

Salary/Compensations

$21.56 - $23.05 hourly

Benefits

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short- and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs

About the Company

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.

Equal Opportunity

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.